Drilldown: SMART Meta
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ID:
Title:
Genesys Call Routing (1) ·
Genesys Callback (1) ·
Genesys Click-to-Call (1) ·
Genesys KPI Insights (1) ·
Genesys Omnichannel Campaigns (1) ·
Genesys Omnichannel Notifications (1) ·
Genesys Outbound Collections (1) ·
Genesys Outbound Dialer (2) ·
Genesys Outbound Dialer for Sales (1) ·
Genesys Personalized Routing (1) ·
Genesys Personalized Routing with Callback (1) ·
Genesys Predictive Routing for Customer Service (1) ·
Genesys Predictive Routing for Sales (1) ·
Genesys Preferred Agent Routing (1) ·
Genesys Proactive Assist (1) ·
Genesys Proactive Contact (1) ·
Genesys Routing for Branch Offices (1) ·
Genesys Skype for Business (1) ·
Genesys SMS & Email Notifications (1)
Subtitle:
Accelerate payments collected using multiple channels (1) ·
Apply personalized routing to voice interactions (1) ·
Centralize routing of calls for branch office, point of sale, or any location (1) ·
Enable click-to-call from your website or app to improve service and conversions (1) ·
Engage across the broader enterprise using Skype for Business instant messaging (1) ·
Identify and route repeat contacts across channels (1) ·
Improve conversion rates with integrated campaigns across all the channels your customers choose to use. (1) ·
Improve customer communications and increase sales conversion using powerful dialer capabilities (1) ·
Improve customer communications with outbound calling (1) ·
Increase sales conversions using powerful dialer capabilities. (CX Contact) (1) ·
Monitor and analyze interaction data to detect addressable service level anomalies (1) ·
Offer callback to queuing callers (1) ·
Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) ·
Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1) ·
Reach out to website users through multiple channels to offer help (1) ·
Route voice interactions to the best skilled resource (1) ·
Route voice interactions to the best skilled resource with personalization and callback option (1) ·
Use customer information to personalize notifications (1) ·
Use multiple channels to notify customers (1) ·
Use SMS and email to send personalized, timely and relevant notifications to customers. (1)
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