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None (45) · WFM Primers (4) · Set up SMS (2) · WFM Metrics (2) · Developer Sandbox (2) · Installation and Windows Permissions (2) · Set up WhatsApp (2) · Standard Responses (2) · Set up Facebook and Twitter (2)

Other values: ; Ability to Reset Multiple User Tests About metrics Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Appendix: Supported Encodings Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Audio Resource Files Audio Resources Authentication Automatically Importing KPI Data Branding Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create and Manage Multiple Versions Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and managing DID Groups Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Forget Archived Users General Settings Genesys EWM Learning Item Integration Genesys Interactive Insights User Management Genesys Multicloud CX APIs Getting Started GPR Glossary Terms (Internal Use-Not for Publication) Groups GVP PaaS Hierarchy Import Functionality How Does GPR Score Agents? HTTPS Support Import KPI Data Import/Export Install and Configure Predictive Routing Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Manage Assessments Manage DID Groups with IVR Administration Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen Operations: Updating, Maintenance, Logging, Troubleshooting Overview: Recovery, Restarts, and Reconnects Parameter Group Templates Parameter Groups Parameters PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Personalities Predictive and Progressive with ASM Printing an Assessment Process OrgData Provision IVR Profiles yourself Provisioning IVR profiles yourself Question Response Summary Recalling Awarded Certificates Recovery Reporting Parameters Reports Restarts Restore Branding to Defaults Restricting Report Results Routing Scenarios Using GPR Rules-based Assignments Screening Rules Searching and filtering Calculated Data Set up IWD Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Requirements, Pre-Requisites, and Planning System Settings Terminate Block (Digital) Terminate Call Block Test unstructured Testsubtopic The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets

None (48) · WFM Primers (4) · Set up Facebook and Twitter (2) · WFM Metrics (2) · Developer Sandbox (2) · Set up WhatsApp (2) · Installation and Windows Permissions (2) · Set up SMS (2) · Standard Responses setup summary (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Appendix: Supported Encodings Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Audio Resource Files Audio Resources Authentication Automatically Importing KPI Data Branding Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create and Manage Multiple Versions Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and managing DID Groups Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items General Settings Genesys EWM Learning Item Integration Genesys Interactive Insights User Management Genesys Multicloud CX APIs Getting Started GPR Glossary Terms (Internal Use-Not for Publication) Groups GVP PaaS Hierarchy Import Functionality How Does GPR Score Agents? HTTPS Support Import KPI Data Import/Export Install and Configure Predictive Routing Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Manage Assessments Manage DID Groups with IVR Administration Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen Operations: Updating, Maintenance, Logging, Troubleshooting Overview Parameter Group Templates Parameter Groups Parameters PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Personalities Predictive & Progressive with ASM Printing an Assessment Process OrgData Provision IVR Profiles yourself Provisioning IVR profiles yourself Question Response Summary Recalling Awarded Certificates Recovery Reporting Parameters Reports Restarts Restore Branding to Defaults Restricting Report Results Routing Scenarios Using GPR Rules-based Assignments Screening Rules Searching and filtering Calculated Data Set up IWD Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Requirements, Pre-Requisites, and Planning System Settings Terminate Block (Digital) Terminate Call Block Testsubtopic The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets

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None (10) · Callback (2) · Designer (4) · Developer (3) · Digital Channels (11) · eServices Manager (6) · Genesys Agent Assist (1) · Genesys Data Layer (2) · Genesys Dialog Engine (1) · Genesys Docker Documentation (1) · Genesys Multicloud CX Mixed Mode (1) · Genesys Predictive Engagement (1) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (113) · Genesys Softphone (2) · Gplus Adapter for Salesforce (2) · Gplus Adapter for Siebel CRM (2) · Gplus Adapter for WFM (9) · Health Check Agent (1) · Intelligent Workload Distribution (3) · IVR Administration (13) · nGAGEMENT (1) · Platform Administration (1) · Reporting (3) · Routing and Designer (3) · Workforce Management (8)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (196) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Platform Administration (2) · Workforce Administration (4)

None (207) · BO02 (1)

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