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None (7) · No (68) · Yes (17)

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None (76) · GenesysCloud (1) · GenesysEngage-cloud (9) · GenesysEngage-onpremises (6)

No · None · Yes · Other

None (66) · Administrator (18) · Administrator, Developer (6) · Adminstrator (2)

Pre-configure tenant objects (4) · Provision API keys (4) · Provisioning overview (4) · Deploy Digital Channels using Docker Compose (4) · Enable a tenant for Digital Channels (4)

Other values: ; About AI Connector About Digital Channels About Digital Channels Admin Activation File for Genesys Choice Commercial Terms Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Digital Channels Create Service Channel Deploy Digital Channels in Kubernetes Deployment overview General Data Protection Regulation (GDPR) General security and compliance information Genesys Engage on-premises licensing Genesys Multicloud CX - Security use cases Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Widgets: Close the chat when an agent disconnects Getting started with Advanced Chat How Digital Channels works Integrate with Genesys Hub Learn about Digital Channels Licensing Overview for Genesys Choice Customers Logging Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Metrics Migrating from on-premises licensing Outbound Communication Terms Persistent Chat across Different Domains Provision Digital Channels Provision SMS Security Terms for Cloud Services Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Support & SLAs for Genesys Multicloud CX Supported security standards Tenant Settings Third-party licenses Upgrade, roll back, or uninstall Digital Channels Upgrade, rollback, or uninstall Digital Channels

None (44) · 3rd party licenses (1) · Configure Agent UI (2) · Create Service Channel (1) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · General Data Protection Regulation (GDPR) (2) · General security and compliance information (2) · Genesys Multicloud CX - Security use cases (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud privacy policy (1) · Getting started with Advanced Chat (2) · How Digital Channels works (2) · Integrate with Genesys Hub (2) · Licensing for Genesys Choice customers (1) · Manage field codes (1) · Manage PII (1) · Manage standard responses (1) · Migrating from on-premises licensing (1) · On-premises activation file (1) · Provision SMS (2) · Security Terms for Cloud Services (1) · Set up Facebook and Twitter (2) · Set up SMS (2) · Set up WhatsApp (2) · Setting up Integration for Inbound and Outbound SMS (2) · Setting up Integration for Outbound Email Campaigns (2) · Support & SLAs for Genesys Multicloud CX (1) · Supported security standards (2) · Unrestricted activation file (1) · Upgrade, rollback, or uninstall (2)

None (85) · deploydigital (4) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (17) · Administrator (22) · DCPEGuide (27) · Deployment (14) · Developers (4) · GenChoiceTermsCond (3) · Licensing (5)

None (80) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4)

None (92)

None (85) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)