Drilldown: Article

None (49) · No (68) · Yes (31)

DC (9) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEP-DC (1) · Draft:System (43) · PEC-DC (32) · System (11)

None (132) · GenesysCloud (1) · GenesysEngage-cloud (9) · GenesysEngage-onpremises (6)

None (56) · No (92)

None (122) · Administrator (18) · Administrator, Developer (6) · Adminstrator (2)

None (14) · Pre-configure tenant objects (4) · Provision API keys (4) · Enable a tenant for Digital Channels (4) · Provisioning overview (4) · Before you begin (4) · Deploy Digital Channels using Docker Compose (4) · Genesys™ Products and Components EOL Life Cycle Table (3)

Other values: ; About AI Connector About Digital Channels About Digital Channels Admin Accessibility feedback Activation File for Genesys Choice Commercial Terms All content - Genesys Multicloud CX and cloud private edition Architecture ASR/TTS Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Digital Channels Create Service Channel Deploy Deploy Digital Channels Deploy Digital Channels in Kubernetes Deployment overview Deprecation-AllNotices Digital 1 bundle Digital 2 bundle End of Life Cycle Table General Data Protection Regulation (GDPR) General security and compliance information Genesys Choice overview Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Security use cases Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Genesys Widgets: Close the chat when an agent disconnects Getting started with Advanced Chat Gplus Workforce Management (Gplus WFM) High availability and disaster recovery How Digital Channels works Integrate with Genesys Hub Intelligent Workload Distribution (IWD) IVR Learn about Digital Channels Licensing Overview for Genesys Choice Customers Logging Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Metrics Migrating from on-premises licensing Outbound Campaign Transactions Outbound Communication Terms Persistent Chat across Different Domains Provision Digital Channels Provision SMS Recording storage Security Terms for Cloud Services Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Tenant Settings Third-party licenses Upgrade, roll back, or uninstall Digital Channels Upgrade, rollback, or uninstall Digital Channels Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

None (82) · Genesys Multicloud CX Workspaces (2) · Set up SMS (2) · Set up WhatsApp (2) · Setting up Integration for Inbound and Outbound SMS (2) · Setting up Integration for Outbound Email Campaigns (2) · Supported security standards (2) · Upgrade, rollback, or uninstall (2) · Integrate with Genesys Hub (2) · How Digital Channels works (2) · Getting started with Advanced Chat (2) · Set up Facebook and Twitter (2) · Provision SMS (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud CX - Security use cases (2) · General security and compliance information (2) · General Data Protection Regulation (GDPR) (2) · Deploy using Docker Compose (2) · Deploy in Kubernetes (2) · Configure Agent UI (2)

Other values: ; 3rd party licenses ASR/TTS Create Service Channel Digital 1 Digital 2 Genesys Multicloud privacy policy Gplus Workforce Management Intelligent Workload Distribution IVR Licensing for Genesys Choice customers Manage field codes Manage PII Manage standard responses Migrating from on-premises licensing On-premises activation file Outbound campaign transactions Recording storage Security Terms for Cloud Services Support & SLAs for Genesys Multicloud CX Task routing Unrestricted activation file Voice 1 Voice 2 Voicemail WFO Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

None (141) · deploydigital (4) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (31) · Administrator (24) · DCPEGuide (43) · Deployment (17) · Developers (6) · GenChoiceTermsCond (4) · GenesysChoice (17) · Licensing (6)

None (136) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4)

None (148)

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