Drilldown: Article

None (13) · No (83) · Yes (4)

Draft:GAWFM (60) · Draft:PEC-GPA (22) · PEC-GPA (18)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (54) · No (46)

None (62) · Administrator (22) · Administrator, Agent (2) · Agent (14)

Click-to-Dial (4) · Activity History (4) · Installation and Windows Permissions (4) · Gplus Adapter for Salesforce (v9) (4) · Working with Gplus Adapter for Salesforce (2) · Integrating Gplus Adapter in Lightning (2) · Integrating Gplus Adapter in Classic (2) · Real-Time Adherence (2) · How Gplus Adapter for Salesforce works (2) · Gplus Adapter support for Service Client API (2) · Getting started (2) · Screen Pop (2) · Migrating to Gplus Adapter (v9) (2) · Configuring SSO (2) · Configuring and Using General Features (2) · Screen Pops (2) · Troubleshooting Gplus Adapter Integration with Salesforce (2)

Other values: ; 'Multiple Adapters' About Gplus Adapter for Salesforce Add an Adapter Instance to Configuration Server Add an Adapter Instance to the Configuration Server Adding a Place Group to a Site Adding Annex Data for Virtual Queues & Skills Adding T-Servers and Interaction Servers Amazon Web Service Credentials - S3 Bucket Application Options for Aspect Application Options for NICE-IEX Application Options for Teleopti Application Options for Verint Aspect Historical Reports Aspect Historical Reports & Real-time Adherence Aspect Only: Adding Agents to a Data Group for Staff Group and APS Reports Client Configuration Configuration Server Connection Event Attribute Determiners Generating the Private-Public Key Pair Gplus Adapter for Salesforce - Agent Workspace option Historical Reports Included Files Initial Startup Test Integrating Gplus Adapter Private Edition in Lightning Java Virtual Machine License File Lightning Experience Log Files Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Media and Reports NICE-IEX Historical Reports & Real-time Adherence Non-Campaign Outbound Calls Overview: Outbound Voice Campaigns Overview: Recovery, Restarts, and Reconnects Predictive and Progressive Campaigns Predictive and Progressive with ASM Preview and Push Preview Campaigns Real-Time Adherance Reconnects Recovery Restarts Secure File Transfer Problems Server Configuration Setting up Secure File Transfer Solution Control Server Integration Staff Group Logs Teleopti Historical Reports & Real-time Adherence test Test unstructured test2 Testsubtopic Threshold Time Format Time Zone IDs Verint Historical Reports & Real-time Adherence Windows Installation Script

Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · Click-to-Dial (4) · None (3) · Installation and Windows Permissions (3) · Overview (3)

Other values: ; 'Multiple Adapters' Add an Adapter Instance Add an Adapter Instance to Configuration Server Adding a Place Group Adding Annex Data Adding Servers Aspect Aspect Only: Adding Agents to a Data Group AWS Credentials - S3 Bucket Client Configuration Configuration Server Connection Configuring and Using General Features Configuring SSO Event Attributes Determiners Generating the Private-Public Key Pair Getting started Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF Historical Reports Included Files Initial Startup Test Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Java Virtual Machine License File Lightning Experience Log Files Logging Configuration Logging, FTP and Report Directories Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Media & Reports Migrating to Gplus Adapter (v9) NICE-IEX Non-Campaign Outbound Calls Predictive & Progressive Campaigns Predictive & Progressive with ASM Preview & Push Preview Campaigns Private Edition Real-Time Adherance Real-Time Adherence Reconnects Recovery Required Permissions Restarts RTA Screen Pop Screen Pops Secure File Transfer Problems Server Configuration Service Client API Solution Control Server Integration Teleopti test test2 Testsubtopic Threshold Time Format Time Zone IDs Troubleshooting Verint Windows Installation Script Working with Gplus Adapter

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Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (3) · Administrator (23) · Agent (12) · AspectDeployment (4) · Deployment (50) · GPAPEGuide (1) · IEXDeployment (5) · WWEAgent (2)

None (98) · Agent Workspace, Agent Setup (2)

None (100)

None (99) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)