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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Manual : Help or Supervisor

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Monitor predictor feature coverage (4) · What you can monitor (4) · The Settings menu (4) · View KPI outcome (4) · View model accuracy (4) · Create and update users and roles (4) · Feature Analysis report (3) · View the Agent Profile schema (3) · Agent Variance report (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · How to configure score expressions (3) · Create and update predictors (3) · Upload interaction and other data (3)
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Monitor predictor feature coverage (4) · What you can monitor (4) · The Settings menu (4) · View KPI outcome (4) · View model accuracy (4) · Create and update users and roles (4) · Feature Analysis report (3) · View the Agent Profile schema (3) · Agent Variance report (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · How to configure score expressions (3) · Create and update predictors (3) · Upload interaction and other data (3)
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