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None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (94) · Administrator (4)

None (14) · Genesys™ Products and Components EOL Life Cycle Table (3)

Other values: ; About Designer Accessibility feedback Activation File for Genesys Choice Commercial Terms All content - Genesys Multicloud CX and cloud private edition Architecture ASR/TTS Before you begin Configure Designer Deploy Designer Deprecation-AllNotices Designer Hardware Sizing Calculator Designer on AKS Designer on GKE Designer on OpenShift Digital 1 bundle Digital 2 bundle Enable optional features End of Life Cycle Table General Data Protection Regulation (GDPR) General security and compliance information Genesys Choice overview Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Security use cases Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Getting Started with Designer Gplus Workforce Management (Gplus WFM) High availability and disaster recovery Intelligent Workload Distribution (IWD) IVR Licensing Overview for Genesys Choice Customers Logging Migrating from on-premises licensing Outbound Campaign Transactions Outbound Communication Terms Platform / Configuration Server and GWS settings for Designer Recording storage Security Terms for Cloud Services Support & SLAs for Genesys Multicloud CX Supported Languages Supported security standards Task routing Test Third-party licenses Troubleshoot External API Calls or Service Requests from Designer Upgrade, roll back, or uninstall Designer Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

None (50) · 3rd party licenses (1) · ASR/TTS (1) · Configure Designer (2) · Designer on AKS (1) · Designer on GKE (2) · Designer on OpenShift (2) · Digital 1 (1) · Digital 2 (1) · Enable optional features (2) · General Data Protection Regulation (GDPR) (2) · General security and compliance information (2) · Genesys Multicloud CX - Security use cases (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud CX Workspaces (2) · Genesys Multicloud privacy policy (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (1) · IVR (1) · Licensing for Genesys Choice customers (1) · Migrating from on-premises licensing (1) · On-premises activation file (1) · Outbound campaign transactions (1) · Platform / Configuration Server and GWS settings for Designer (2) · Recording storage (1) · Security Terms for Cloud Services (1) · Support & SLAs for Genesys Multicloud CX (1) · Supported languages (1) · Supported security standards (2) · Task routing (1) · Unrestricted activation file (1) · Voice 1 (1) · Voice 2 (1) · Voicemail (1) · WFO (1) · Workforce Optimization 1A (1) · Workforce Optimization 1B (1) · Workforce Optimization 2 (1)

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Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (33) · Deployment (4) · Designer (4) · DESPEGuide (29) · Developer (1) · GenChoiceTermsCond (4) · GenesysChoice (17) · Licensing (6)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

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None (86) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)