Drilldown: Article

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Draft:ContentAdmin (1) · Draft:DES (1) · Draft:GAA (1) · Draft:PE-GPR (4) · Draft:PEC-AD (1) · Draft:PEC-CAB (1) · Draft:PEC-Chat (1) · Draft:PEC-COB (2) · Draft:PEC-Email (1) · Draft:PEC-REP (1) · Draft:PEC-Voice (1) · Draft:PEC-WFM (2) · Draft:WID (26) · PE-GPR (4) · PEC-AD (1) · PEC-CAB (1) · PEC-Chat (1) · PEC-COB (2) · PEC-Email (1) · PEC-REP (1) · PEC-Voice (1) · PEC-WFM (2) · WID (25)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (81)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Localize widgets and services (4) · Engage (3)

Other values: ; App Calendar Callback CallbackService CallUs ChannelSelector Common Configure an account Configure widgets and services Console Create and update users and roles Customize appearance Deploying Widgets Digital Channels in Designer Engage Widget Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Widgets extensions How Agent Workspace works How Chat works How Email works How Reporting works How Voice works How Widgets works How Workforce Management works Mary WEM in Engage cloud hybrid article Overlay Registering for access to statistics Reset a password SideBar StatsService The Settings menu Toaster WebChat WebChat Widget WebChatService Widgets Bus API overview WindowManager Workforce Management Product Alerts

Localize widgets and services (4) · None (3) · Engage (3)

Other values: ; App Calendar Callback CallbackService CallUs ChannelSelector Common Configure an account Configure widgets and services Console Create and update users and roles Customize appearance Deploying Widgets Digital Channels Email Engage Widget Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Widgets extensions How Agent Workspace works How Chat works How reporting works How voice works How Widgets works How Workforce Management works Mary WEM in Engage cloud hybrid article Overlay Registering for access to statistics Reset a password SideBar StatsService The Settings menu Toaster WebChat WebChat Widget WebChatService Widgets Bus API overview WindowManager

None (82)

Agent Workspace (2) · Callback (2) · Chat (2) · Co-Browse (4) · Designer (1) · Email (2) · Genesys Agent Assist (1) · Genesys Predictive Routing (8) · Internal Content Administration (1) · Reporting (2) · Voice (2) · Widgets (51) · Workforce Management (4)

None (20) · Admin (2) · Administrator (2) · Developer (11) · GCAPI (1) · GCDeveloper (2) · Help (8) · SDK (36)

None (64) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Callback (2) · Designer (1) · Designer, Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · WEM (1) · Workforce Administration, Workforce Management (2)

None (74) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (82)