Drilldown: Article

None (6) · No (63)

Draft:PEC-REP (7) · PEC-REP (4) · Draft:ContentAdmin (3) · Draft:GWS (3) · Draft:VM (3) · AUTH (2) · VM (2) · PEC-IWD (2) · PEC-Email (2) · PEC-AD (2) · IXN (2) · GWS (2) · GVP (2) · Draft:PrivateEdition (2) · WebRTC (2) · Draft:PEC-IWD (2) · Draft:AUTH (2) · Draft:DES (2) · Draft:GAWFM (2)

Other values: ; DES Draft:GPWFM Draft:GVP Draft:IXN Draft:PEC-AD Draft:PEC-CAB Draft:PEC-DC Draft:PEC-Email Draft:PEC-GPA Draft:PEC-OU Draft:STRMS Draft:TLM Draft:UCS Draft:WebRTC PEC-CAB PEC-DC PEC-OU PrivateEdition STRMS TLM UCS

None (69)

No (67) · Yes (2)

None (25) · Administrator (44)

Get started (5) · Upgrade, rollback, or uninstall RAA (3)

Other values: ; Deploy <service_name> Deploy RAA Deployment tasks summary Platform / Configuration Server and GWS settings for Designer Provision <service_name> Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Tenant Provisioning Upgrade or uninstall Gplus Adapter for WFM Upgrade, rollback, or uninstall <service_name> Upgrade, rollback, or uninstall Designer Upgrade, rollback, or uninstall Digital Channels Upgrade, rollback, or uninstall Email Upgrade, rollback, or uninstall Genesys Authentication Upgrade, rollback, or uninstall Genesys Voice Platform Upgrade, rollback, or uninstall GWS Ingress Upgrade, rollback, or uninstall Interaction Server Upgrade, rollback, or uninstall Voice Microservices Upgrade, rollback, or uninstall WebRTC Upgrade, rollback, or uninstall Workspace Web Edition

None (48) · Platform / Configuration Server and GWS settings for Designer (2) · Provision Event Stream (2) · Provision GPA (1) · Provision GWS (2) · Provision WWE (2) · Upgrade or uninstall (1) · Upgrade, rollback, or uninstall (11)

None (69)

None (3) · Agent Desktop (1) · Agent Workspace (2) · Callback (2) · Designer (2) · Digital Channels (2) · Email (3) · Event Stream (1) · Genesys Authentication (4) · Genesys Multicloud CX Private Edition (3) · Genesys Voice Platform (3) · Genesys Web Services and Applications (3) · Gplus Adapter for Salesforce (1) · Gplus Adapter for WFM (2) · Intelligent Workload Distribution (4) · Interaction Server (3) · Internal Content Administration (3) · Outbound (CX Contact) (2) · Reporting (11) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (5) · Web Services and Applications (2) · WebRTC (3)

AuthPEGuide (4) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (2) · DESPEGuide (3) · EmailPEGuide (3) · GAWFMPEGuide (2) · GCXIPEGuide (6) · GIMPEGuide (1) · GPAPEGuide (1) · GPWFMPEGuide (1) · GVPPEGuide (3) · GWSPEGuide (5) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (3) · PEGuide (4) · PulsePEGuide (2) · RAAPEGuide (2) · STRMSPEGuide (2) · TenantPEGuide (2) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (5) · WebRTCPEGuide (3) · WWEPEGuide (3)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (69)

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