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Article > Role : Agent, Supervisor or None & Product : Designer or Genesys Skills Management

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Standalone:
None (174) · No (105) · Yes (7)
productshort:
DES (27) · Draft:DES (34) · Draft:PEC-GSM (221) · Draft:ROU (2) · ROU (2)
Platform:
None (64) · GenesysEngage-cloud (217) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (4)
ComingSoon:
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None (25) · Deploy Designer (4) · Prerequisites (4)
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TocName:
None (54) · Prerequisites (4) · Enable optional features (2) · Designer on GKE (2) · SMART Inbound Voice Routing Application (2) · Configure Designer (2) · Send SMS block (2) · Classify Block (2) · Change Persona block (2) · File size limitations (2) · Troubleshooting (2) · Designer on OpenShift (2) · DNA (2) · Deploy Designer (versions v9012214 and above) (2) · Deploy Designer (versions v9010005 and above) (2) · Personal Development Review (2) · Deploy Designer (2) · Deploy Designer (versions prior to v9010005) (2) · Logging In (2) · Managing and Viewing Crystal Reports (2)
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None (276) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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