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Article > Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises, PureConnect, GenesysCloud
& Product :
Genesys Predictive Routing or
Routing and Designer or
None
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What you can monitor (4) ·
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Feature Analysis report (3) ·
View the Customer Profile schema (3) ·
How to configure score expressions (3) ·
How Does GPR Score Agents? (3) ·
Upload interaction and other data (3) ·
Create and update predictors (3) ·
View uploaded datasets (3) ·
Agent Variance report (3) ·
Routing Scenarios Using GPR (3)
TocName:
What you can monitor (4) ·
View model accuracy (4) ·
View KPI outcome (4) ·
The Settings menu (4) ·
Monitor predictor feature coverage (4) ·
Create and update users and roles (4) ·
Create and update predictors (3) ·
View uploaded datasets (3) ·
View the Customer Profile schema (3) ·
View the Agent Profile schema (3) ·
Upload interaction and other data (3) ·
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How to configure score expressions (3) ·
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Showing below up to 244 results in range #1 to #244.
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D
- Draft:AS/Current/Admin
- Draft:GPR/9.0.0/Deployment/agentScoring
- Draft:GPR/9.0.0/Deployment/ASCops
- Draft:GPR/9.0.0/Deployment/cfgAsc
- Draft:GPR/9.0.0/Deployment/cfgComposerSubs
- Draft:GPR/9.0.0/Deployment/cfgJop
- Draft:GPR/9.0.0/Deployment/cfgSubroutines
- Draft:GPR/9.0.0/Deployment/dbMaintenance
- Draft:GPR/9.0.0/Deployment/deploy
- Draft:GPR/9.0.0/Deployment/encodings
- Draft:GPR/9.0.0/Deployment/envPrereqs
- Draft:GPR/9.0.0/Deployment/GDPR
- Draft:GPR/9.0.0/Deployment/glossary
- Draft:GPR/9.0.0/Deployment/HA
- Draft:GPR/9.0.0/Deployment/ixnFlows
- Draft:GPR/9.0.0/Deployment/Logging
- Draft:GPR/9.0.0/Deployment/ops
- Draft:GPR/9.0.0/Deployment/preReqs
- Draft:GPR/9.0.0/Deployment/quickStart
- Draft:GPR/9.0.0/Deployment/routingInt
- Draft:GPR/9.0.0/Deployment/sizing
- Draft:GPR/9.0.0/Deployment/startStop
- Draft:GPR/9.0.0/Deployment/subsOps
- Draft:GPR/9.0.0/Deployment/thirdParty
- Draft:PE-GPR/9.0.0/Help/AIMonitoring
- Draft:PE-GPR/9.0.0/Help/cfgAccounts
- Draft:PE-GPR/9.0.0/Help/cfgUserMgmt
- Draft:PE-GPR/9.0.0/Help/cfgUserProfile
- Draft:PE-GPR/9.0.0/Help/KPIOutcome
- Draft:PE-GPR/9.0.0/Help/ModelAccuracy
- Draft:PE-GPR/9.0.0/Help/PrMConfig
- Draft:PE-GPR/9.0.0/Help/Reports
- Draft:PE-GPR/HIW
- Draft:PE-GPR/Staff/Help/agentScoring
- Draft:PE-GPR/Staff/Help/AgentsPage
- Draft:PE-GPR/Staff/Help/AgtVarReport
- Draft:PE-GPR/Staff/Help/AIMonitoring
- Draft:PE-GPR/Staff/Help/cfgAccounts
- Draft:PE-GPR/Staff/Help/cfgAgents
- Draft:PE-GPR/Staff/Help/cfgCustomers
- Draft:PE-GPR/Staff/Help/cfgUserMgmt
- Draft:PE-GPR/Staff/Help/cfgUserProfile
- Draft:PE-GPR/Staff/Help/ConfigPredictModels
- Draft:PE-GPR/Staff/Help/CustomersPage
- Draft:PE-GPR/Staff/Help/Datasets
- Draft:PE-GPR/Staff/Help/DatasetsPage
- Draft:PE-GPR/Staff/Help/dataUpload
- Draft:PE-GPR/Staff/Help/FAReport
- Draft:PE-GPR/Staff/Help/ixnFlows
- Draft:PE-GPR/Staff/Help/KPIOutcome
- Draft:PE-GPR/Staff/Help/metricsMinMax
- Draft:PE-GPR/Staff/Help/ModelAccuracy
- Draft:PE-GPR/Staff/Help/Models
- Draft:PE-GPR/Staff/Help/modelTesting
- Draft:PE-GPR/Staff/Help/Monitor Jobs
- Draft:PE-GPR/Staff/Help/Predictors
- Draft:PE-GPR/Staff/Help/PrMConfig
- Draft:PE-GPR/Staff/Help/Reports
- Draft:PE-GPR/Staff/Help/uploadAgents
- Draft:PE-GPR/Staff/Help/UploadCustomers
- Draft:PE-GPR/Staff/Help/uploadOverview
- Draft:PE-GPR/Staff/Help/viewDatasets
- Draft:PEC-Admin/Current/Admin/CollaborationServices
- Draft:PEC-Admin/Current/Admin/DigitalServices
- Draft:PEC-Admin/Current/Admin/InboundServices
- Draft:PEC-Admin/Current/Admin/OmnichannelDesktopServices
- Draft:PEC-Admin/Current/Admin/RoutingServices
- Draft:PEC-Dev/APIs
- Draft:PEC-Dev/Current/Administrator/MediaNamespace
- Draft:PEC-Dev/Current/Administrator/SystemNamespace
- Draft:PEC-Dev/Current/Administrator/VoiceNamespace
- Draft:PEC-Dev/Current/DevConsole/Using the Developer Console
- Draft:PEC-Dev/Current/SCAPI/AgentNamespace
- Draft:PEC-Dev/Current/SCAPI/ConfigurationNamespace
- Draft:PEC-Dev/Current/SCAPI/EmailNamespace
- Draft:PEC-Dev/Current/SCAPI/InteractionNamespace
- Draft:PEC-Dev/Current/SCAPI/MediaNamespace
- Draft:PEC-Dev/Current/SCAPI/ServiceClientAPI
- Draft:PEC-Dev/Current/SCAPI/SystemNamespace
- Draft:PEC-Dev/Current/SCAPI/VoiceNamespace
- Draft:PEC-Dev/DeveloperSandbox
- Draft:PEC-DevC/Current/Developer/DeveloperConsole
D cont.
- Draft:PEC-REP/Current/RPRT/PEC-REP/Current/RPRT/HRCXIAgentDtls
- Draft:PEC-ROU/Current/Administrator/Activity
- Draft:PEC-ROU/Current/Administrator/AdminBar
- Draft:PEC-ROU/Current/Administrator/AnalyticsBar
- Draft:PEC-ROU/Current/Administrator/ApplicationsBar
- Draft:PEC-ROU/Current/Administrator/AppStruc
- Draft:PEC-ROU/Current/Administrator/AssignVar
- Draft:PEC-ROU/Current/Administrator/AutomatedMessage
- Draft:PEC-ROU/Current/Administrator/Blocks
- Draft:PEC-ROU/Current/Administrator/BotBlock
- Draft:PEC-ROU/Current/Administrator/BusinessCtrlBlocks
- Draft:PEC-ROU/Current/Administrator/BusinessHrs
- Draft:PEC-ROU/Current/Administrator/BusinessObjectsBar
- Draft:PEC-ROU/Current/Administrator/CallbackASAP
- Draft:PEC-ROU/Current/Administrator/CallbackAvail
- Draft:PEC-ROU/Current/Administrator/CallbackBlocks
- Draft:PEC-ROU/Current/Administrator/CallbackCancel
- Draft:PEC-ROU/Current/Administrator/CallbackExisting
- Draft:PEC-ROU/Current/Administrator/CallbackSched
- Draft:PEC-ROU/Current/Administrator/CallbackV2
- Draft:PEC-ROU/Current/Administrator/CallbackVqWatermark
- Draft:PEC-ROU/Current/Administrator/CallData
- Draft:PEC-ROU/Current/Administrator/ChangeLang
- Draft:PEC-ROU/Current/Administrator/ChatCustomMessage
- Draft:PEC-ROU/Current/Administrator/ChatMessage
- Draft:PEC-ROU/Current/Administrator/ChatTranscript
- Draft:PEC-ROU/Current/Administrator/ClickToCall
- Draft:PEC-ROU/Current/Administrator/CustomService
- Draft:PEC-ROU/Current/Administrator/DataBlocks
- Draft:PEC-ROU/Current/Administrator/DataTable
- Draft:PEC-ROU/Current/Administrator/DataTables
- Draft:PEC-ROU/Current/Administrator/Debug
- Draft:PEC-ROU/Current/Administrator/DesBusinessHours
- Draft:PEC-ROU/Current/Administrator/Designer
- Draft:PEC-ROU/Current/Administrator/DigitalResourcesBar
- Draft:PEC-ROU/Current/Administrator/Emergency
- Draft:PEC-ROU/Current/Administrator/EmergencyFlags
- Draft:PEC-ROU/Current/Administrator/ExtServBlocks
- Draft:PEC-ROU/Current/Administrator/GetChatTranscript
- Draft:PEC-ROU/Current/Administrator/GetStarted
- Draft:PEC-ROU/Current/Administrator/GoTo
- Draft:PEC-ROU/Current/Administrator/GPR
- Draft:PEC-ROU/Current/Administrator/GTROverview
- Draft:PEC-ROU/Current/Administrator/GTRSampleDesignerApp
- Draft:PEC-ROU/Current/Administrator/HTTPREST
- Draft:PEC-ROU/Current/Administrator/LogicCtrlBlocks
- Draft:PEC-ROU/Current/Administrator/ManageDash
- Draft:PEC-ROU/Current/Administrator/MediaResources
- Draft:PEC-ROU/Current/Administrator/Menu
- Draft:PEC-ROU/Current/Administrator/MenuOption
- Draft:PEC-ROU/Current/Administrator/Milestone
- Draft:PEC-ROU/Current/Administrator/Partitions
- Draft:PEC-ROU/Current/Administrator/PlayMessage
- Draft:PEC-ROU/Current/Administrator/PredictiveRouting
- Draft:PEC-ROU/Current/Administrator/QueryVQs
- Draft:PEC-ROU/Current/Administrator/RecordCall
- Draft:PEC-ROU/Current/Administrator/RecordUtterance
- Draft:PEC-ROU/Current/Administrator/ReportingBlocks
- Draft:PEC-ROU/Current/Administrator/Return
- Draft:PEC-ROU/Current/Administrator/Route
- Draft:PEC-ROU/Current/Administrator/RouteAgent
- Draft:PEC-ROU/Current/Administrator/RouteCall
- Draft:PEC-ROU/Current/Administrator/RoutingAlgorithms
- Draft:PEC-ROU/Current/Administrator/RoutingBlocks
- Draft:PEC-ROU/Current/Administrator/SavePublish
- Draft:PEC-ROU/Current/Administrator/Security
- Draft:PEC-ROU/Current/Administrator/Segmentation
- Draft:PEC-ROU/Current/Administrator/SendEmail
- Draft:PEC-ROU/Current/Administrator/SharedMod
- Draft:PEC-ROU/Current/Administrator/SharedModulesBar
- Draft:PEC-ROU/Current/Administrator/SpecialDay
- Draft:PEC-ROU/Current/Administrator/SpecialDays
- Draft:PEC-ROU/Current/Administrator/SpeechGrammarsBar
- Draft:PEC-ROU/Current/Administrator/StartTreatment
- Draft:PEC-ROU/Current/Administrator/Statistic
- Draft:PEC-ROU/Current/Administrator/SummaryDash
- Draft:PEC-ROU/Current/Administrator/Survey
- Draft:PEC-ROU/Current/Administrator/SurveyBlocks
- Draft:PEC-ROU/Current/Administrator/TerminateCall
- Draft:PEC-ROU/Current/Administrator/TerminateChat
- Draft:PEC-ROU/Current/Administrator/Transfer
- Draft:PEC-ROU/Current/Administrator/TxnList
D cont.
- Draft:PEC-ROU/Current/Administrator/UserInput
- Draft:PEC-ROU/Current/Administrator/UserIntBlocks
- Draft:PEC-ROU/Current/Administrator/UserInterface
- Draft:PEC-ROU/Current/Administrator/ValidatePhoneNumber
- Draft:PEC-ROU/Current/Administrator/Variables
- Draft:PEC-ROU/Current/Administrator/VoiceMail
- Draft:PEC-ROU/Current/GPR/agentScoring
- Draft:PEC-ROU/Current/GPR/cfgGroups
- Draft:PEC-ROU/Current/GPR/cfgUserMgmt
- Draft:PEC-ROU/Current/GPR/cfgUserProfile
- Draft:PEC-ROU/Current/GPR/dataUpload
- Draft:PEC-ROU/Current/GPR/ixnFlows
- Draft:PEC-ROU/Current/GPR/Reports
- Draft:PEC-ROU/Current/GTR/GTRSampleDesignerApp
- Draft:PEC-ROU/HIW
- Draft:PEC-ROU/Internal/Designer/GetStarted
- Draft:PEC-ROU/Internal/Designer/TerminateCall
- Draft:PEC-ROU/Internal/Designer/TerminateChat
- Draft:SF/Current/Administrator/GplusActivityHistory90
- Draft:SF/Current/Administrator/GplusClickToDial90
- Draft:SF/Current/Administrator/GPlusMigration90
- Draft:SF/Current/Administrator/GplusSalesforce
- Draft:SF/Current/Administrator/GPlusSalesforceLightning
- Draft:SF/Current/Administrator/GplusScreenPop90
- Draft:SF/Current/Administrator/GPlusSSO90
- Draft:WFM/8.5.2/Administrator/AboutCfg
- Draft:WFM/8.5.2/Administrator/AboutPol
- Draft:WFM/8.5.2/Administrator/RecStats
G
P
- PE-GPR/9.0.0/Deployment/JoiningData
- PE-GPR/9.0.0/Help/AgtVarReport
- PE-GPR/9.0.0/Help/AIMonitoring
- PE-GPR/9.0.0/Help/cfgAccounts
- PE-GPR/9.0.0/Help/cfgAgents
- PE-GPR/9.0.0/Help/cfgCustomers
- PE-GPR/9.0.0/Help/cfgUserMgmt
- PE-GPR/9.0.0/Help/cfgUserProfile
- PE-GPR/9.0.0/Help/ConfigPredictModels
- PE-GPR/9.0.0/Help/Datasets
- PE-GPR/9.0.0/Help/FAReport
- PE-GPR/9.0.0/Help/KPIOutcome
- PE-GPR/9.0.0/Help/metricsMinMax
- PE-GPR/9.0.0/Help/ModelAccuracy
- PE-GPR/9.0.0/Help/Predictors
- PE-GPR/9.0.0/Help/PrMConfig
- PE-GPR/9.0.0/Help/Reports
- PE-GPR/9.0.0/Help/viewDatasets
- PE-GPR/HIW
- PE-GPR/Staff/Help/agentScoring
- PE-GPR/Staff/Help/AgentsPage
- PE-GPR/Staff/Help/AgtVarReport
- PE-GPR/Staff/Help/AIMonitoring
- PE-GPR/Staff/Help/cfgAccounts
- PE-GPR/Staff/Help/cfgAgents
- PE-GPR/Staff/Help/cfgCustomers
- PE-GPR/Staff/Help/cfgUserMgmt
- PE-GPR/Staff/Help/cfgUserProfile
- PE-GPR/Staff/Help/ConfigPredictModels
- PE-GPR/Staff/Help/CustomersPage
- PE-GPR/Staff/Help/Datasets
- PE-GPR/Staff/Help/DatasetsPage
- PE-GPR/Staff/Help/dataUpload
- PE-GPR/Staff/Help/FAReport
- PE-GPR/Staff/Help/ixnFlows
- PE-GPR/Staff/Help/KPIOutcome
- PE-GPR/Staff/Help/metricsMinMax
- PE-GPR/Staff/Help/ModelAccuracy
- PE-GPR/Staff/Help/Models
- PE-GPR/Staff/Help/modelTesting
- PE-GPR/Staff/Help/Monitor Jobs
- PE-GPR/Staff/Help/Predictors
- PE-GPR/Staff/Help/PrMConfig
- PE-GPR/Staff/Help/Reports
- PE-GPR/Staff/Help/uploadAgents
- PE-GPR/Staff/Help/UploadCustomers
- PE-GPR/Staff/Help/uploadOverview
- PE-GPR/Staff/Help/viewDatasets
- PEC-ROU/Current/GTR/GTROverview
- PEC-ROU/Current/GTR/GTRSampleDesignerApp
- PEC-ROU/HIW