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Article > Role : Administrator or Administrator, Developer, Supervisor or Administrator, Supervisor & Product : Callback or Genesys Predictive Routing or None & PEPageType : 2cad3824-b3b9-43aa-a726-143cc1aaefe2 or None

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Standalone:
No (69) · Yes (3)
productshort:
DES (1) · Draft:DES (1) · Draft:Mixed (10) · Draft:PE-GPR (3) · Draft:PEC-Admin (5) · Draft:PEC-CAB (16) · Draft:PEC-IWD (1) · Draft:PEC-REP (1) · GWS (1) · Mixed (8) · PE-GPR (3) · PEC-CAB (16) · PEC-DC (5) · VM (1)
Platform:
None (10) · GenesysCloud (1) · GenesysEngage-cloud (40) · GenesysEngage-onpremises (21)
ComingSoon:
No (69) · Yes (3)
Role: (Click arrow to add another value)
DisplayName:
Getting started with Callback (2) · How Callback works (2) · Genesys Multicloud CX REST APIs and tutorials for Callback (2) · Monitor callback queues (2) · Provisioning Callback in Designer (2) · Provisioning Push Notifications (2) · Provisioning the Click-to-Call-In scenario (2) · Deploy Data Loader on EKS (2) · Managing callbacks (2) · Create and update users and roles (2) · Controlling user access (2) · Configuring Region Affinity rules (2) · Configuring Country and Number Validation rules (2) · Configuring Click-To-Call-In Groups (2) · Configuring Capacity rules (2) · Routing scenarios using GPR (2) · TLS for Genesys Engage Servers (2) · Callback scenarios (2) · Troubleshooting and validating functionality (2) · Viewing Click-To-Call-In records (2)
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Dimension:
None (63) · CallbackClickToCall (6) · sr (3)
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Manual:
None (2) · Admin (5) · Administrator (36) · Deployment (22) · Designer (2) · GWSPEGuide (1) · Help (2) · RPRT (1) · VMPEGuide (1)
Application:
None (29) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Callback (30) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (6) · Reporting, Reporting GCXI (1)
UseCase:
None (72)
PEPageType: (Click arrow to add another value)

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