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Article > Platform : GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-onpremises or None & Manual : ManageCC or Supervisor or WWEPEGuide

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Standalone:
None (30) · No (51) · Yes (4)
productshort:
Draft:PEC-AD (16) · Draft:PEC-AS (37) · Draft:PEC-WFM (3) · PEC-AD (15) · PEC-AS (11) · PEC-WFM (3)
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ComingSoon:
None (31) · No (54)
Role:
None (63) · Administrator (18) · Supervisor (4)
DisplayName:
None (11)
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TocName:
None (30) · Settings and configuration overview (2) · Default forecasting objectives (2) · My Channels options (2) · Provision WWE (2) · Create and manage agent skills (2) · Recording options (2) · Service client options (2) · Configure WWE (2) · Staffing Build Wizard (Multiple Activities) (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Agent Annex (2)
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Dimension:
None (85)
Product:
None (2) · Agent Desktop (16) · Agent Setup (48) · Agent Workspace (13) · Workforce Management (6)
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Application:
None (65) · Agent Setup (14) · Agent Workspace, Agent Setup (2) · Workforce Management (4)
UseCase:
None (85)
PEPageType:
None (74) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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