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Article > Role : Supervisor or None & Product : Agent Setup or Intelligent Workload Distribution & Manual : Administrator or Deployment or ManageCC or PDMCXGIM

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None (4) · FAQs (2) · Virtual Queues (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · View Summary (2) · Use Workload Manager (2) · Test IWD provisioning (2) · Templates (2) · Set up IWD (2) · Search, display, manage, and update work items (2) · Roles and privileges for Workload Manager users (2) · Prepare for Office 365 integration (2) · Monitor work items and emails (2) · How IWD works (2) · Capacity rules (2) · Configure a multi-channel contact center (2) · Configure IWD (2)
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None (4) · Use Workload Manager (2) · Frequently Asked Questions (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Templates (2) · Test IWD provisioning (2) · Configure IWD (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · Capacity rules (2) · Intelligent Workload Distribution (2)
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