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Article > Dimension: None & Product : Agent Setup or Intelligent Workload Distribution or None & Manual : Admin or Administrator or PDMLibraryGIM

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None (37) · Frequently Asked Questions (2) · Monitor work items and emails (2) · Search, display, manage, and update work items (2) · IWD Queries (2) · Intelligent Workload Distribution (2) · Use Workload Manager (2) · Prepare for Office 365 integration (2) · View Summary (2) · Roles and privileges for Workload Manager users (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Configure IWD (2)
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