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Article > Standalone: No & Product : Agent Setup or Billing Data Service or Intelligent Workload Distribution & Application: None

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Standalone: (Click arrow to add another value)
productshort:
Draft:BDS (12) · Draft:PEC-AS (47) · Draft:PEC-IWD (21) · PEC-AS (5) · PEC-IWD (21)
Platform:
None (48) · GenesysCloud (2) · GenesysEngage-cloud (47) · PureEngage (9)
ComingSoon:
None (27) · No (78) · Yes (1)
Role:
None (100) · Administrator (6)
DisplayName:
Configure IWD (4) · Templates (3)
Other values:
TocName:
None (13) · Templates (3) · Configure a multi-channel contact center (2) · Intelligent Workload Distribution (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Frequently Asked Questions (2) · Test IWD provisioning (2) · Configure IWD (2) · Use Workload Manager (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Virtual Queues (2) · Agent and contact center statistics (2) · Capacity rules (2)
Other values:
Dimension:
None (98) · Journey (8)
Product: (Click arrow to add another value)
Manual:
Administrator (29) · IWDDMPEGuide (6) · IWDPEGuide (7) · ManageCC (38) · Source (14) · User (12)
Application: (Click arrow to add another value)
UseCase:
None (106)
PEPageType:
None (93) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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