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Article > productshort : ATC or Draft:PE-GPR & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises & Application: None & PEPageType : 7a5823f3-05b5-412b-b580-e73e34079c41 or 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 or None

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Get started with Genesys Predictive Engagement for Genesys Multicloud CX (3) · What you can monitor (2) · Deploy Data Loader (2) · Monitor predictor feature coverage (2) · Routing Scenarios Using GPR (2) · How Does GPR Score Agents? (2) · The Settings menu (2) · Create and update users and roles (2) · View KPI outcome (2) · An agent's experience in Genesys Multicloud CX (2) · View model accuracy (2)
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Genesys Multicloud CX (6) · What you can monitor (2) · Create and update users and roles (2) · View model accuracy (2) · View KPI outcome (2) · The Settings menu (2) · Routing scenarios using GPR (2) · How Does GPR Score Agents? (2) · Genesys Multicloud CX Prerequisites (2) · Deploy Data Loader (2) · Monitor predictor feature coverage (2)
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