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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Application: CX Contact

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productshort:
Draft:PEC-OU (33) · PEC-OU (33)
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ComingSoon:
None (4) · No (62)
Role:
Administrator (64) · Administrator, Agent, Developer (2)
DisplayName:
Advanced Input - Preprocessing (2) · Apply Treatments (2) · Assign Weights to Contact Lists (2) · Campaign Structure and Terminology (2) · Campaigns (2) · Compliance (2) · Configure a Dashboard Row (2) · Contact List Formats, Fields, and Tables (2) · Create a Campaign Group (2) · Create a Campaign Template (2) · Create a Data Mapping Schema (2) · Create a Dialing Profile (2) · Create an Email Template (2) · Create an SMS Template (2) · Create and Manage Caller ID Sets (2) · Create and Manage User-defined Field Labels (2) · CX Contact Analytics (2) · CX Contact Basics (2) · CX Contact Channels (2) · Define the Calling Window (Time Constraints) (2) · Delivery and Retry Options (2) · Device Escalation (2) · How Outbound works (2) · Import Specification Files (2) · Import, Export, and Manage Contact Lists (2) · Lists (2) · Manage Consent Lists (2) · Partition-based Access Controls (2) · Role-based Access Controls (2) · SCXML-based Treatments (2) · Search for and Manage Contacts (2) · Time Zone Assignment (2) · View Campaign Statistics (2)
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None (2) · Advanced Input - Preprocessing (2) · Apply Treatments (2) · Assign Weights to Contact Lists (2) · Campaign Structure and Terminology (2) · Campaigns (2) · Compliance (2) · Configure a Dashboard Row (2) · Contact List Formats, Fields, and Tables (2) · Create a Campaign Group (2) · Create a Campaign Template (2) · Create a Data Mapping Schema (2) · Create a Dialing Profile (2) · Create an Email Template (2) · Create an SMS Template (2) · Create and Manage Caller ID Sets (2) · Create and Manage User-defined Field Labels (2) · CX Contact Analytics (2) · CX Contact Basics (2) · CX Contact Channels (2) · Define the Calling Window (Time Constraints) (2) · Delivery and Retry Options (2) · Device Escalation (2) · Import Specification Files (2) · Import, Export, and Manage Contact Lists (2) · Lists (2) · Manage Consent Lists (2) · Partition-based Access Controls (2) · Role-based Access Controls (2) · SCXML-based Treatments (2) · Search for and Manage Contacts (2) · Time Zone Assignment (2) · View Campaign Statistics (2)
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None (66)
Product:
Outbound (CX Contact) (66)
Manual:
None (2) · CXContact (64)
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