Logging

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This topic is part of the manual Genesys Callback Private Edition Guide for version Current of Callback.

Learn how to store logs for Genesys Callback.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

For solution-level documentation about logging, see Link to come.

GES outputs logs to stdout.

GES log size is highly dependent on usage. A high-traffic enterprise that accepts many callbacks daily will have much larger log sizes than an enterprise with only a handful of callbacks a day. For your reference, a single Create Callback operation, invoked from the Callback UI, generates 16 log messages in 1 second at full trace level. Therefore, at a rate of 10 callbacks/second, there are 160 log messages per second.

You can make changes to logging settings using the Helm values file. For information about the log values included in the Helm charts, see the configMap section.