Difference between revisions of "PEC-REP/Current/RT/RTRDashboardExample"
From Genesys Documentation
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|Role=Administrator, Supervisor | |Role=Administrator, Supervisor | ||
|Application=Pulse Reporting | |Application=Pulse Reporting | ||
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|structuredtext=You can use the following examples to help you decide which real-time reports to display on your dashboard or wallboard. | |structuredtext=You can use the following examples to help you decide which real-time reports to display on your dashboard or wallboard. | ||
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|structuredtext====Sales team lead dashboard=== | |structuredtext====Sales team lead dashboard=== | ||
| − | [[File: | + | [[File:Pulse9.0_SalesTLDash.png|center|500px|alt=The sales team lead dashboard displays helpful information such as the Agent Group Status and Agent Login details.]] |
===Sales service level dashboard for a supervisor=== | ===Sales service level dashboard for a supervisor=== | ||
| − | [[File: | + | [[File:Pulse9.0_SalesSLDash.png|center|500px|alt=The sales service level dashboard for supervisors displays helpful information such as Queue Overflow Reasons and Queue KPIs.]] |
===Multi-channel dashboard for a supervisor=== | ===Multi-channel dashboard for a supervisor=== | ||
| − | [[File: | + | [[File:Pulse9.0_SupMultiChanDash.png|center|500px|alt=The multi-channel dashboard for supervisors displays helpful information such as Chat Sales Activity and Email Sales Activity.]] |
===Outbound campaign dashboard for a supervisor=== | ===Outbound campaign dashboard for a supervisor=== | ||
| − | [[File: | + | [[File:Pulse9.0_SupOutboundDash.png|center|500px|alt=The Outbound campaign dashboard for supervisors displays helpful information such as Outbound Campaign activity and a results review.]] |
===Back-office dashboard for a supervisor=== | ===Back-office dashboard for a supervisor=== | ||
| − | [[File: | + | [[File:Pulse9.0_SupBackOfficeDash.png|center|500px|alt=The Back-office dashboard for supervisors displays helpful information such as Work Items Processed, and Average Processing Time.]] |
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|anchor=Wallboardexample | |anchor=Wallboardexample | ||
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|structuredtext====Sales wallboard=== | |structuredtext====Sales wallboard=== | ||
| − | [[File: | + | [[File:Pulse9.0_SalesWall.png|center|500px|alt=The Sales Wallboard displays color-coded fields to distinguish status and urgency for call and sales activity.]] |
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Latest revision as of 18:39, July 30, 2021
Contents
View examples of dashboards and wallboards to help you choose what you want to display.
Related documentation:
You can use the following examples to help you decide which real-time reports to display on your dashboard or wallboard.
Dashboard examples
Sales team lead dashboard
Sales service level dashboard for a supervisor
Multi-channel dashboard for a supervisor
Outbound campaign dashboard for a supervisor
Back-office dashboard for a supervisor
Wallboard example
Sales wallboard
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