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Revision as of 02:34, July 25, 2020
Contents
Genesys Engage cloud offers an integrated Agent Desktop experience within the Salesforce environment to handle Genesys contact center interactions.
The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
See the Web Services and Applications topic in the Supported Operating Environment Reference for a list of the browsers supported for Gplus Adapter.How do I setup Gplus Adapter in Salesforce?
You can setup Gplus Adapter by following the procedures described in Integrating Gplus Adapter in Salesforce.
How do I migrate Gplus Adapter from an earlier version?
Follow this procedure to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce.
How do I configure Gplus Adapter functionality?
First set up corresponding Salesforce objects and configurations, then enable Gplus options in Agent Setup.
You can configure the following Salesforce functionality:
How do I access Gplus Adapter?
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.