Event tracking with tag managers

Learn how to track events with tag managers.

Feature coming soon: Web messaging

If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.

Get started

Get started tracking events with tag managers.

• About event tracking with tag managers
• Event tag examples

Tag managers

Learn how to deploy Genesys Predictive Engagement tracking on your website using your preferred tag manager.

• About tag managers
• Use Google Tag Manager with Genesys Predictive Engagement
• Use Adobe Launch with Genesys Predictive Engagement

Business scenarios and best practices

See example business scenarios and review best practices.

• About business scenarios and best practices
• Scenario: Segment visitors who wait too long
• Scenario: Segment visitors who wait 6 seconds
• Scenario: Engage visitors who scroll to the bottom of a page

Tag library

Learn how to use predefined tags to customize how Genesys Predictive Engagement works.

• Messaging-related tags (for Genesys Cloud customers using web messaging)
• Chat-related tags (for customers using web chat)
• Event click-related tags
• Page-related tags
• Product-related tags