Genesys Predictive Routing Deployment and Operations Guide

The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data

This manual is for version 9.0.0 of Genesys Predictive Routing.

What's In This Guide

Quick Start: to get new users up and running
Planning: system requirements, architecture and security, sizing, setting up data for import
Configuring and installing on-premises components:
Operations: monitoring and logging
Genesys Routing integration: deploying and optimizing the GPR subroutines
Genesys Reporting integration: configuring GPR to work with the Genesys Reporting components
New Features: lists all new features by release and includes links to documentation describing them
The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
Conceptual topics go in-depth on certain aspects of GPR functionality:
- How does GPR Score Agents?
- Routing Scenarios Using GPR

Consult the following Help and the Release Notes for other GPR topics:

Predictive Routing Help shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
- The Feature Analysis and Agent Variance Reports
- Creating and Managing Agent Profile and Customer Profile schemas
- Creating and Managing Datasets
- Creating Training, Testing and Evaluating Predictors and Models
- Accounts, User Management, Passwords, Roles, and Auditing
Predictive Routing Release Note for Genesys Engage Cloud - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
Data Loader Release Note
URS Strategy Subroutines Release Note