Before you begin
Contents
Find out what to do before deploying Genesys Pulse.
Limitations and assumptions
There are no known limitations.
Tools
- Install Helm CLI
- Install Openchift CLI
Download the Helm charts
For information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: Downloading your Genesys Engage containers
To learn what Helm chart version you must download for your release, see Helm charts and containers for Genesys Pulse
Genesys Pulse Containers
| Container | Description | Docker Path |
|---|---|---|
| collector | Genesys Pulse Collector | <docker>/pulse/collector:<image-version> |
| cs_proxy | Configuration Server Proxy | <docker>/pulse/cs_proxy:<image-version> |
| init | Init container, used for DB initialization | <docker>/pulse/init:<image-version> |
| lds | Load Distribution Server (LDS) | <docker>/pulse/lds:<image-version> |
| monitor_dcu_push_agent | Provides monitoring data from Stat Server and Genesys Pulse Collector | <docker>/pulse/monitor_dcu_push_agent:<image-version> |
| monitor_lds_push_agent | Provides monitoring data from LDS | <docker>/pulse/monitor_lds_push_agent:<image-version> |
| pulse | Genesys Pulse Backend | <docker>/pulse/pulse:<image-version> |
| ss | Stat Server | <docker>/pulse/ss:<image-version> |
| userpermissions | User Permissions service | <docker>/pulse/userpermissions:<image-version> |
Genesys Pulse Helm Charts
| Helm Chart | Containers | Shared | Helm Path |
|---|---|---|---|
| Init | init | yes | <helm>/init-<chart-version>.tgz |
| Pulse | pulse | yes | <helm>/pulse-<chart-version>.tgz |
| LDS | cs_proxy, lds, monitor_lds_push_agent | <helm>/lds-<chart-version>.tgz | |
| DCU | cs_proxy, ss, collector, monitor_dcu_push_agent | <helm>/dcu-<chart-version>.tgz | |
| Permissions | cs_proxy, userpermissions | <helm>/permissions-<chart-version>.tgz | |
| Init Tenant | init | <helm>/init-tenant-<chart-version>.tgz | |
| Monitor | - | yes | <helm>/monitor-<chart-version>.tgz |
Third-party prerequisites
- Install Postgres 11
- Install Redis 6 or later (Note: Redis Cluster is not supported at this time)
- Install Tenant Service:
- Tenant UUID (v4) should be provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
- Tenant service should be exposed as host: "tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8888
- Install Voice MicroService:
- Voice service should be exposed as host: "tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8000
- Install GWS/Auth/Agent Setup
- Auth client secret should be provisioned with following properties (see Provision Genesys Authentication):
- Client ID: "pulse_client"
- Grant Types: "authorization_code"
- RedirectURIs: "https://<pulse-endpoint>"
- CORS should be allowed for https://<pulse-endpoint> (see Provision Genesys Authentication)
- Auth client secret should be provisioned with following properties (see Provision Genesys Authentication):
Storage requirements
Logs Volume
| Persistent Volume | Size | Type | IOPS | POD | Containers | Critical | Backup needed |
|---|---|---|---|---|---|---|---|
| pulse-dcu-logs | 10Gi | RW | high | DCU | csproxy, collector, statserver | Y | Y |
| pulse-lds-logs | 10Gi | RW | high | lds | csproxy, lds | Y | Y |
| pulse-permissions-logs | 10Gi | RW | high | permissions | csproxy, permissions | Y | Y |
| pulse-logs | 10Gi | RW | high | pulse | pulse | Y | Y |
The logs volume is used to store log files. If the log.volumeType is set to the pvc, the persistent volume is used. If the log.volumeType is set to the hostpath, the local storage is used.
Genesys Pulse Collector Health Volume
| Local Volume | POD | Containers |
|---|---|---|
| collector-health | dcu | collector, monitor-sidecar |
Genesys Pulse Collector health volume is a non-persistent storage for collector health data used to store Genesys Pulse Collector health state files for monitoring.
Stat Server Backup Volume
| Persistent Volume | Size | Type | IOPS | POD | Containers | Critical | Backup needed |
|---|---|---|---|---|---|---|---|
| statserver-backup | 1Gi | RWO | medium | dcu | statserver | N | N |
Stat Server backup volume is a storage for Stat Server's state backup. It stores the server's state between restarts of the container.
Network requirements
No special requirements.
Genesys dependencies
The following services must be deployed and running before deploying Genesys Pulse:
- Genesys Authentication
- Genesys Web Services and Applications
- Agent Setup
- Tenant Service
- Voice MicroService
See also Order of services deployment.
GDPR support
Genesys Pulse supports the General Data Protection Regulation (GDPR). See Genesys Pulse Support for GDPR for details.