The Settings menu

The topics in this section explain how to use the GPR application windows that enable you to handle your account, to create and update users and user roles, and to set and update passwords and password requirements.

IMPORTANT: When you are initially setting up Predictive Routing, a user with ADMIN privileges must create the Data Loader user.

Related documentation:

• How Predictive Routing works

Open the Settings menu

To open the menu where these objects are managed, click the Settings gear icon, located on the right side of the top menu bar.

When you start using Genesys Predictive Routing (GPR), Genesys configures an account for you and supplies you with the username and initial password. This account is available when you first log into Predictive Routing. This section of the Help explains how to make any necessary changes to your account, to users and roles, and to passwords.

Account: User Management

• Create and update users and assign roles.

Settings: Accounts

• Manage your account and specify password requirements and settings.

User Profile: Password

• Reset passwords.