Event Management

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article	Description
Article	Description
About business scenarios and best practices	Review business scenarios and best practices to improve and extend your tracking.
About event tracking with tag managers	Use your preferred tag manager to deploy Genesys Predictive Engagement tracking on your website and customize tracking behavior.
About tag managers	Learn about the tag managers that you can use to customize and deploy Genesys Predictive Engagement tracking on your website.
Chat-related tags	Review chat-related tags that you can use in your organization.
Event click-related tags	Review event click-related tags that you can use in your organization.
Event tag examples	Review some examples of the types of tags that you can create and deploy with tag managers.
Messaging-related tags	Review messaging-related tags that you can use in your organization.
Page-related tags	Review page-related tags that you can use in your organization.
Product-related tags	Review product-related tags that you can use in your organization.
Scenario: Engage visitors who scroll to the bottom of a page	Learn how to create a custom event tag and a corresponding segment in Genesys Predictive Engagement. Then, use that segment with an action map and see in Live Now the visitors that the action map engaged.
Scenario: Segment visitors who wait 6 seconds	Create a custom event tag and a corresponding segment in Genesys Predictive Engagement, and see visitors assigned to that segment in Live Now.
Scenario: Segment visitors who wait too long	Create a custom event tag and a corresponding segment in Genesys Predictive Engagement, and see visitors assigned to that segment in Live Now.
Use Adobe Launch with Genesys Predictive Engagement	Learn how to use Adobe Launch to customize and deploy the Genesys Predictive Engagement tracking snippet.
Use Google Tag Manager with Genesys Predictive Engagement	Learn how to use Google Tag Manager to customize and deploy Genesys Predictive Engagement tracking on your website.