Before you begin
Contents
Find out what to do before deploying Voice Microservices.
Limitations and assumptions
Not applicable
Download the Helm charts
For information about how to download the Helm charts, see Downloading your Genesys Multicloud CX containers.
The following services are included with Voice Microservices:
- Voice Agent State Service
- Voice Config Service
- Voice Dial Plan Service
- Voice Front End Service
- Voice Orchestration Service
- Voice Registrar Service
- Voice Call State Service
- Voice RQ Service
- Voice SIP Cluster Service
- Voice SIP Proxy Service
- Voice Voicemail Service
- Voice Tenant Service
See Helm charts and containers for Voice Microservices for the Helm chart version you must download for your release.
For information about the Voicemail Service, see Before you begin in the Configure and deploy Voicemail section of this guide.
For information about the Tenant service, also included with Voice Microservices, see the Tenant Service Private Edition Guide.
Third-party prerequisites
For information about setting up your Genesys Engage cloud private edition platform, see Software Requirements.
The following table lists the third-party prerequisites for Voice Microservices.
| Name | Version | Purpose | Notes |
|---|---|---|---|
| Redis | 6.x | Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode. | |
| Consul | 1.13.x | Service discovery, service mesh, and key/value store. | For additional information, see Deploy Consul. |
| Kafka | 2.x | Message bus. |
Storage requirements
Network requirements
Browser requirements
Not applicable
Genesys dependencies
For detailed information about the correct order of services deployment, see Order of services deployment.