Difference between revisions of "PEC-GPA/Current/Administrator/GplusSalesforce"
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|DisplayName=Gplus Adapter for Salesforce (v9) | |DisplayName=Gplus Adapter for Salesforce (v9) | ||
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| − | |Context= | + | |Context=PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce environment to handle Genesys contact center interactions. |
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|Platform=PureEngage | |Platform=PureEngage | ||
Revision as of 11:19, July 15, 2020
Contents
PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce environment to handle Genesys contact center interactions.
The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
See the Web Services and Applications topic in the Supported Operating Environment Reference for a list of the browsers supported for Gplus Adapter.How do I setup Gplus Adapter in Salesforce?
You can setup Gplus Adapter by following the procedures described in Integrating Gplus Adapter in Salesforce.
How do I migrate Gplus Adapter from an earlier version?
Follow this procedure to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce.
How do I configure Gplus Adapter functionality?
First set up corresponding Salesforce objects and configurations, then enable Gplus options in Agent Setup.
You can configure the following Salesforce functionality:
How do I access Gplus Adapter?
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.