Difference between revisions of "PE-GPR/9.0.0/Deployment"
From Genesys Documentation
m (Text replacement - "PureEngage" to "Genesys Engage") |
m (Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud") |
||
| Line 80: | Line 80: | ||
*:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | *:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | ||
--> | --> | ||
| − | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Engage | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Engage cloud] - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring. |
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | ||
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | ||
Revision as of 12:07, July 15, 2020
The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.
This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
Related documentation:
What's In This Guide
- Quick Start: to get new users up and running
- Planning: system requirements, architecture and security, sizing, setting up data for import
- Configuring and installing on-premises components:
- Operations: monitoring and logging
- Genesys Routing integration: deploying and optimizing the GPR subroutines
- Genesys Reporting integration: configuring GPR to work with the Genesys Reporting components
- New Features: lists all new features by release and includes links to documentation describing them
- The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
- Conceptual topics go in-depth on certain aspects of GPR functionality:
Looking for Something Else?
Consult the following Help and the Release Notes for other GPR topics:
- Predictive Routing Help shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
- The Feature Analysis and Agent Variance Reports
- Creating and Managing Agent Profile and Customer Profile schemas
- Creating and Managing Datasets
- Creating Training, Testing and Evaluating Predictors and Models
- Accounts, User Management, Passwords, Roles, and Auditing
- Predictive Routing Release Note for Genesys Engage cloud - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
- Data Loader Release Note
- URS Strategy Subroutines Release Note
Comments or questions about this documentation? Contact us for support!