PE-GPR/9.0.0/Deployment

This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.

Related documentation:

• How Predictive Routing works

What's In This Guide

• Quick Start: to get new users up and running
• Planning: system requirements, architecture and security, sizing, setting up data for import
• Configuring and installing on-premises components:
  • Deploy Predictive Routing Data Loader
  • Configure Data Loader to Upload Data
  • Configuration Options
  • Start and stop the on-premises components
• Operations: monitoring and logging
• Genesys Routing integration: deploying and optimizing the GPR subroutines
• Genesys Reporting integration: configuring GPR to work with the Genesys Reporting components
• New Features: lists all new features by release and includes links to documentation describing them
• The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:

• Conceptual topics go in-depth on certain aspects of GPR functionality:
  • How does GPR Score Agents?
  • Routing Scenarios Using GPR

Looking for Something Else?

Consult the following Help and the Release Notes for other GPR topics:

• Predictive Routing Help shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
  • The Feature Analysis and Agent Variance Reports
  • Creating and Managing Agent Profile and Customer Profile schemas
  • Creating and Managing Datasets
  • Creating Training, Testing and Evaluating Predictors and Models
  • Accounts, User Management, Passwords, Roles, and Auditing
• Predictive Routing Release Note for PureEngage Cloud - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
• Data Loader Release Note
• URS Strategy Subroutines Release Note