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|manual=Deployment
 
|manual=Deployment
 
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|displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide
 
|displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide
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|pagination==
 
 
|topicslist=* -Getting Started
 
|topicslist=* -Getting Started
 
** quickStart
 
** quickStart
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** cfgAsc
 
** cfgAsc
 
** DL-CfgFile
 
** DL-CfgFile
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** DL-CFEP
 
** dataReqs
 
** dataReqs
 
** cfgSubroutines
 
** cfgSubroutines
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|Context=This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
 
|Context=This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
 
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|structuredtext=*{{Link-SomewhereInThisManual|topic=quickStart|anchor=top|display text='''Quick Start'''}}: to get new users up and running
 
|structuredtext=*{{Link-SomewhereInThisManual|topic=quickStart|anchor=top|display text='''Quick Start'''}}: to get new users up and running
 
*'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisVersion|manual=Help|topic=DataSetup|display text=setting up data for import}}
 
*'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisVersion|manual=Help|topic=DataSetup|display text=setting up data for import}}
*{{Link-SomewhereInThisManual|topic=deploy|anchor=top|display text='''Configuring and installing'''}} on-premises components:
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*Configuring and installing on-premises components:
**{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy Predictive Routing Data Loader}}
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**{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy Data Loader}}
**{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to Upload Data}}
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**{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to upload data}}
 
**[https://docs.genesys.com/Documentation/Options/Current/GPM/Welcome Configuration Options]
 
**[https://docs.genesys.com/Documentation/Options/Current/GPM/Welcome Configuration Options]
 
**{{Link-SomewhereInThisManual|topic=startStop|anchor=top|display text=Start and stop the on-premises components}}
 
**{{Link-SomewhereInThisManual|topic=startStop|anchor=top|display text=Start and stop the on-premises components}}
*{{Link-SomewhereInThisManual|topic=ops|anchor=top|display text='''Operations'''}}: monitoring and logging
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*{{Link-SomewhereInThisManual|topic=ASCops|anchor=top|display text='''Data Loader logging'''}}
 
*{{Link-SomewhereInThisManual|topic=cfgSubroutines|anchor=top|display text='''Genesys Routing integration'''}}: deploying and optimizing the GPR subroutines
 
*{{Link-SomewhereInThisManual|topic=cfgSubroutines|anchor=top|display text='''Genesys Routing integration'''}}: deploying and optimizing the GPR subroutines
 
*{{Link-SomewhereInThisManual|topic=GIMintegration|anchor=top|display text='''Genesys Reporting integration'''}}: configuring GPR to work with the Genesys Reporting components
 
*{{Link-SomewhereInThisManual|topic=GIMintegration|anchor=top|display text='''Genesys Reporting integration'''}}: configuring GPR to work with the Genesys Reporting components
*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them
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<!--*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them-->
 
*The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
 
*The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
 
*:{{#widget:Vimeo|id=312195823|width=200|height=120}}
 
*:{{#widget:Vimeo|id=312195823|width=200|height=120}}
 
*Conceptual topics go in-depth on certain aspects of GPR functionality:
 
*Conceptual topics go in-depth on certain aspects of GPR functionality:
**{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR Score Agents?}}
+
**{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR score agents?}}
**{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing Scenarios Using GPR}}
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**{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing scenarios using GPR}}
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|structuredtext=Consult the following Help and the Release Notes for other GPR topics:
 
|structuredtext=Consult the following Help and the Release Notes for other GPR topics:
  
 
*{{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
 
*{{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
**The Feature Analysis and Agent Variance Reports
+
**Managing accounts, users, roles, and passwords.
**Creating and Managing Agent Profile and Customer Profile schemas
+
**Viewing your uploaded data
**Creating and Managing Datasets
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**Creating training, testing and evaluating predictors and models
**Creating Training, Testing and Evaluating Predictors and Models
 
**Accounts, User Management, Passwords, Roles, and Auditing
 
 
<!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics:
 
<!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics:
 
**Base URLs and authentication  
 
**Base URLs and authentication  
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*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note]
 
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note]
 
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note]
 
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note]
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Revision as of 19:15, September 21, 2020

The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.

Difference between revisions of "PE-GPR/9.0.0/Deployment"

This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.

Related documentation:

What's In This Guide

Looking for Something Else?

Consult the following Help and the Release Notes for other GPR topics:

Retrieved from "https://all.docs.genesys.com/PE-GPR/9.0.0/Deployment (2025-07-11 22:34:04)"
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