From Genesys Documentation
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|displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | |displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | ||
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|topicslist=* -Getting Started | |topicslist=* -Getting Started | ||
** quickStart | ** quickStart | ||
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** cfgAsc | ** cfgAsc | ||
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|Context=This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes. | |Context=This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes. | ||
|Section={{Section | |Section={{Section | ||
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|sectionHeading=What's In This Guide | |sectionHeading=What's In This Guide | ||
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|structuredtext=*{{Link-SomewhereInThisManual|topic=quickStart|anchor=top|display text='''Quick Start'''}}: to get new users up and running | |structuredtext=*{{Link-SomewhereInThisManual|topic=quickStart|anchor=top|display text='''Quick Start'''}}: to get new users up and running | ||
*'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisVersion|manual=Help|topic=DataSetup|display text=setting up data for import}} | *'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisVersion|manual=Help|topic=DataSetup|display text=setting up data for import}} | ||
− | * | + | *Configuring and installing on-premises components: |
− | **{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy | + | **{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy Data Loader}} |
− | **{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to | + | **{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to upload data}} |
**[https://docs.genesys.com/Documentation/Options/Current/GPM/Welcome Configuration Options] | **[https://docs.genesys.com/Documentation/Options/Current/GPM/Welcome Configuration Options] | ||
**{{Link-SomewhereInThisManual|topic=startStop|anchor=top|display text=Start and stop the on-premises components}} | **{{Link-SomewhereInThisManual|topic=startStop|anchor=top|display text=Start and stop the on-premises components}} | ||
− | *{{Link-SomewhereInThisManual|topic= | + | *{{Link-SomewhereInThisManual|topic=ASCops|anchor=top|display text='''Data Loader logging'''}} |
*{{Link-SomewhereInThisManual|topic=cfgSubroutines|anchor=top|display text='''Genesys Routing integration'''}}: deploying and optimizing the GPR subroutines | *{{Link-SomewhereInThisManual|topic=cfgSubroutines|anchor=top|display text='''Genesys Routing integration'''}}: deploying and optimizing the GPR subroutines | ||
*{{Link-SomewhereInThisManual|topic=GIMintegration|anchor=top|display text='''Genesys Reporting integration'''}}: configuring GPR to work with the Genesys Reporting components | *{{Link-SomewhereInThisManual|topic=GIMintegration|anchor=top|display text='''Genesys Reporting integration'''}}: configuring GPR to work with the Genesys Reporting components | ||
− | *{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them | + | <!--*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them--> |
*The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you: | *The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you: | ||
*:{{#widget:Vimeo|id=312195823|width=200|height=120}} | *:{{#widget:Vimeo|id=312195823|width=200|height=120}} | ||
*Conceptual topics go in-depth on certain aspects of GPR functionality: | *Conceptual topics go in-depth on certain aspects of GPR functionality: | ||
− | **{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR | + | **{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR score agents?}} |
− | **{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing | + | **{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing scenarios using GPR}} |
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|structuredtext=Consult the following Help and the Release Notes for other GPR topics: | |structuredtext=Consult the following Help and the Release Notes for other GPR topics: | ||
*{{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} shows how to use the GPR application and gives in-depth explanations of the following GPR functionality: | *{{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} shows how to use the GPR application and gives in-depth explanations of the following GPR functionality: | ||
− | ** | + | **Managing accounts, users, roles, and passwords. |
− | + | **Viewing your uploaded data | |
− | ** | + | **Creating training, testing and evaluating predictors and models |
− | **Creating | ||
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<!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | <!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | ||
**Base URLs and authentication | **Base URLs and authentication | ||
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*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | ||
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | ||
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Revision as of 19:15, September 21, 2020
The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.
Difference between revisions of "PE-GPR/9.0.0/Deployment"
This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
Related documentation:
What's In This Guide
- Quick Start: to get new users up and running
- Planning: system requirements, architecture and security, sizing, setting up data for import
- Configuring and installing on-premises components:
- Data Loader logging
- Genesys Routing integration: deploying and optimizing the GPR subroutines
- Genesys Reporting integration: configuring GPR to work with the Genesys Reporting components
- The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
- Conceptual topics go in-depth on certain aspects of GPR functionality:
Looking for Something Else?
Consult the following Help and the Release Notes for other GPR topics:
- Predictive Routing Help shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
- Managing accounts, users, roles, and passwords.
- Viewing your uploaded data
- Creating training, testing and evaluating predictors and models
- Predictive Routing Release Note for Genesys Engage cloud - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
- Data Loader Release Note
- URS Strategy Subroutines Release Note
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