From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Agent | |displayname=Agent | ||
| + | |editors=avillama | ||
|contentarea=Multicloud | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
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|Title=Communicate with customers and team members | |Title=Communicate with customers and team members | ||
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent Desktop}} | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent Desktop}} | ||
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| − | |||
*{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | *{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | ||
*{{Link-Standalone|topic=PEC-VM/Users}} | *{{Link-Standalone|topic=PEC-VM/Users}} | ||
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Manage your work schedule | |Title=Manage your work schedule | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO}} | + | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=GtgSrtd}} |
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal information}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal information}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=XYZ Documentation | ||
| + | |Title=Integrations | ||
| + | |Description=Gplus Adapters integrate the Genesys Agent Desktop inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application. | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent|topic=GPASFLGettingStarted|display text=Gplus Adapter for Salesforce Agent's Guide}} | ||
| + | *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|display text=Gplus Adapter for Microsoft Dynamics 365 Agent's Guide}} | ||
| + | *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|display text=Gplus Adapter for ServiceNow Agent's Guide}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-Agent | |workspace_id=PEC-Agent | ||
}} | }} | ||
Revision as of 20:39, September 15, 2020
Click on any of the following to see the documentation for that version:
Get Started
Communicate with customers and team members
Manage your work schedule
Integrations
Gplus Adapters integrate the Genesys Agent Workspace inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application.
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