From Genesys Documentation
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| − | |definition=Agents are the front line of the contact center. You communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. You can be assigned to specific channels, consult with team members, and help customers by providing standard responses to their questions. | + | |definition=Agents are the front line of the contact center. You communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. You can be assigned to specific channels, consult with team members, and help customers by providing standard responses to their questions. |
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Revision as of 22:38, June 8, 2020
Click on any of the following to see the documentation for that version:
Get Started
Communicate with customers and team members
Manage your work schedule
Integrations
Gplus Adapters integrate the Genesys Agent Workspace inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application.
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