From Genesys Documentation
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|version=9.0.0 | |version=9.0.0 | ||
|manual=Deployment | |manual=Deployment | ||
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|alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary | |alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary | ||
|displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | |displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | ||
+ | |pagination=no | ||
|topicslist=* -Getting Started | |topicslist=* -Getting Started | ||
** quickStart | ** quickStart | ||
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** sizing | ** sizing | ||
* -Install and Configure Predictive Routing | * -Install and Configure Predictive Routing | ||
− | ** | + | ** DataLoader |
** DL-CfgFile | ** DL-CfgFile | ||
+ | ** DL-EKS | ||
+ | ** DL-ESAWS | ||
** DL-CFEP | ** DL-CFEP | ||
** dataReqs | ** dataReqs | ||
+ | ** gdpr | ||
** cfgSubroutines | ** cfgSubroutines | ||
** GIMintegration | ** GIMintegration | ||
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** ASCops | ** ASCops | ||
** subsOps | ** subsOps | ||
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|Auto=Manual sections | |Auto=Manual sections | ||
|DisplayName=Welcome to the Deployment and Operations Guide | |DisplayName=Welcome to the Deployment and Operations Guide | ||
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|sectionHeading=What's In This Guide | |sectionHeading=What's In This Guide | ||
|alignment=Vertical | |alignment=Vertical | ||
− | |structuredtext=*{{Link- | + | |structuredtext=*{{Link-SomewhereInThisVersion|manual=Deployment|topic=quickStart|display text=Quick Start}}: to get new users up and running |
*'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisManual|topic=dataReqs|display text=setting up data for import}} | *'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisManual|topic=dataReqs|display text=setting up data for import}} | ||
*Configuring and installing on-premises components: | *Configuring and installing on-premises components: | ||
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**Viewing your uploaded data | **Viewing your uploaded data | ||
**Creating training, testing and evaluating predictors and models | **Creating training, testing and evaluating predictors and models | ||
− | **Users with STAFF-level permissions can access {{Link- | + | **Users with STAFF-level permissions can access {{Link-AnywhereElse|product=PE-GPR|version=Staff|manual=Help|display text=Predictive Routing Staff Help}} that documents the additional functionality available to them. |
<!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | <!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | ||
**Base URLs and authentication | **Base URLs and authentication | ||
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*:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | *:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | ||
--> | --> | ||
− | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Multicloud CX] - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring. |
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | ||
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | ||
|Status=No | |Status=No | ||
}} | }} | ||
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|inherit=no | |inherit=no | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Standalone=No | |Standalone=No | ||
}} | }} |
Latest revision as of 12:45, March 31, 2022
The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.
Difference between revisions of "PE-GPR/9.0.0/Deployment"
This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
Related documentation:
What's In This Guide
- Quick Start: to get new users up and running
- Planning: system requirements, architecture and security, sizing, setting up data for import
- Configuring and installing on-premises components:
- Data Loader logging
- Genesys Routing integration: deploying and optimizing the GPR subroutines
- Genesys Reporting integration: configuring GPR to work with the Genesys Reporting components
- The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
- Conceptual topics go in-depth on certain aspects of GPR functionality:
Looking for Something Else?
Consult the following Help and the Release Notes for other GPR topics:
- Predictive Routing Help shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
- Managing accounts, users, roles, and passwords.
- Viewing your uploaded data
- Creating training, testing and evaluating predictors and models
- Users with STAFF-level permissions can access Predictive Routing Staff Help that documents the additional functionality available to them.
- Predictive Routing Release Note for Genesys Multicloud CX - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
- Data Loader Release Note
- URS Strategy Subroutines Release Note
Comments or questions about this documentation? Contact us for support!