Difference between revisions of "PE-GPR/9.0.0/Deployment"
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|version=9.0.0 | |version=9.0.0 | ||
|manual=Deployment | |manual=Deployment | ||
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|alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary | |alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary | ||
|displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | |displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | ||
| + | |pagination=no | ||
|topicslist=* -Getting Started | |topicslist=* -Getting Started | ||
** quickStart | ** quickStart | ||
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** sizing | ** sizing | ||
* -Install and Configure Predictive Routing | * -Install and Configure Predictive Routing | ||
| − | ** | + | ** DataLoader |
** DL-CfgFile | ** DL-CfgFile | ||
| + | ** DL-EKS | ||
| + | ** DL-ESAWS | ||
** DL-CFEP | ** DL-CFEP | ||
** dataReqs | ** dataReqs | ||
| + | ** gdpr | ||
** cfgSubroutines | ** cfgSubroutines | ||
** GIMintegration | ** GIMintegration | ||
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** ASCops | ** ASCops | ||
** subsOps | ** subsOps | ||
| + | |defaultform=Form:Article | ||
|Auto=Manual sections | |Auto=Manual sections | ||
|DisplayName=Welcome to the Deployment and Operations Guide | |DisplayName=Welcome to the Deployment and Operations Guide | ||
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|sectionHeading=What's In This Guide | |sectionHeading=What's In This Guide | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=*{{Link- | + | |structuredtext=*{{Link-SomewhereInThisVersion|manual=Deployment|topic=quickStart|display text=Quick Start}}: to get new users up and running |
*'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisManual|topic=dataReqs|display text=setting up data for import}} | *'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisManual|topic=dataReqs|display text=setting up data for import}} | ||
*Configuring and installing on-premises components: | *Configuring and installing on-premises components: | ||
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<!--*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them--> | <!--*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them--> | ||
*The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you: | *The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you: | ||
| − | *:{{ | + | *:{{Video|id=312195823|width=200|height=120}} |
*Conceptual topics go in-depth on certain aspects of GPR functionality: | *Conceptual topics go in-depth on certain aspects of GPR functionality: | ||
**{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR score agents?}} | **{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR score agents?}} | ||
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**Viewing your uploaded data | **Viewing your uploaded data | ||
**Creating training, testing and evaluating predictors and models | **Creating training, testing and evaluating predictors and models | ||
| − | **Users with STAFF-level permissions can access {{Link- | + | **Users with STAFF-level permissions can access {{Link-AnywhereElse|product=PE-GPR|version=Staff|manual=Help|display text=Predictive Routing Staff Help}} that documents the additional functionality available to them. |
<!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | <!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | ||
**Base URLs and authentication | **Base URLs and authentication | ||
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*:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | *:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | ||
--> | --> | ||
| − | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Multicloud CX] - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring. |
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | ||
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | ||
|Status=No | |Status=No | ||
}} | }} | ||
| − | |||
|inherit=no | |inherit=no | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Standalone=No | |Standalone=No | ||
}} | }} | ||
Latest revision as of 12:45, March 31, 2022
The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.
This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
Related documentation:
What's In This Guide
- Quick Start: to get new users up and running
- Planning: system requirements, architecture and security, sizing, setting up data for import
- Configuring and installing on-premises components:
- Data Loader logging
- Genesys Routing integration: deploying and optimizing the GPR subroutines
- Genesys Reporting integration: configuring GPR to work with the Genesys Reporting components
- The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
- Conceptual topics go in-depth on certain aspects of GPR functionality:
Looking for Something Else?
Consult the following Help and the Release Notes for other GPR topics:
- Predictive Routing Help shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
- Managing accounts, users, roles, and passwords.
- Viewing your uploaded data
- Creating training, testing and evaluating predictors and models
- Users with STAFF-level permissions can access Predictive Routing Staff Help that documents the additional functionality available to them.
- Predictive Routing Release Note for Genesys Multicloud CX - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
- Data Loader Release Note
- URS Strategy Subroutines Release Note
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