Difference between revisions of "PE-GPR/9.0.0/Deployment"
From Genesys Documentation
m (Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud") |
|||
| (8 intermediate revisions by 4 users not shown) | |||
| Line 2: | Line 2: | ||
|version=9.0.0 | |version=9.0.0 | ||
|manual=Deployment | |manual=Deployment | ||
| − | | | + | |alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary |
| − | |||
|displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | |displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide | ||
| − | + | |pagination=no | |
| − | |pagination= | ||
|topicslist=* -Getting Started | |topicslist=* -Getting Started | ||
** quickStart | ** quickStart | ||
| − | |||
* -System Requirements, Prerequisites, and Planning | * -System Requirements, Prerequisites, and Planning | ||
** envPrereqs | ** envPrereqs | ||
| Line 15: | Line 12: | ||
** sizing | ** sizing | ||
* -Install and Configure Predictive Routing | * -Install and Configure Predictive Routing | ||
| − | ** | + | ** DataLoader |
** DL-CfgFile | ** DL-CfgFile | ||
| + | ** DL-EKS | ||
| + | ** DL-ESAWS | ||
| + | ** DL-CFEP | ||
** dataReqs | ** dataReqs | ||
| + | ** gdpr | ||
** cfgSubroutines | ** cfgSubroutines | ||
** GIMintegration | ** GIMintegration | ||
| Line 28: | Line 29: | ||
** ASCops | ** ASCops | ||
** subsOps | ** subsOps | ||
| + | |defaultform=Form:Article | ||
|Auto=Manual sections | |Auto=Manual sections | ||
|DisplayName=Welcome to the Deployment and Operations Guide | |DisplayName=Welcome to the Deployment and Operations Guide | ||
| Line 33: | Line 35: | ||
|Context=This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes. | |Context=This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes. | ||
|Section={{Section | |Section={{Section | ||
| − | |||
|sectionHeading=What's In This Guide | |sectionHeading=What's In This Guide | ||
| − | |||
|alignment=Vertical | |alignment=Vertical | ||
| − | + | |structuredtext=*{{Link-SomewhereInThisVersion|manual=Deployment|topic=quickStart|display text=Quick Start}}: to get new users up and running | |
| − | + | *'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisManual|topic=dataReqs|display text=setting up data for import}} | |
| − | |structuredtext=*{{Link- | + | *Configuring and installing on-premises components: |
| − | *'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link- | + | **{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy Data Loader}} |
| − | * | + | **{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to upload data}} |
| − | **{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy | ||
| − | **{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to | ||
**[https://docs.genesys.com/Documentation/Options/Current/GPM/Welcome Configuration Options] | **[https://docs.genesys.com/Documentation/Options/Current/GPM/Welcome Configuration Options] | ||
**{{Link-SomewhereInThisManual|topic=startStop|anchor=top|display text=Start and stop the on-premises components}} | **{{Link-SomewhereInThisManual|topic=startStop|anchor=top|display text=Start and stop the on-premises components}} | ||
| − | *{{Link-SomewhereInThisManual|topic= | + | *{{Link-SomewhereInThisManual|topic=ASCops|anchor=top|display text='''Data Loader logging'''}} |
*{{Link-SomewhereInThisManual|topic=cfgSubroutines|anchor=top|display text='''Genesys Routing integration'''}}: deploying and optimizing the GPR subroutines | *{{Link-SomewhereInThisManual|topic=cfgSubroutines|anchor=top|display text='''Genesys Routing integration'''}}: deploying and optimizing the GPR subroutines | ||
*{{Link-SomewhereInThisManual|topic=GIMintegration|anchor=top|display text='''Genesys Reporting integration'''}}: configuring GPR to work with the Genesys Reporting components | *{{Link-SomewhereInThisManual|topic=GIMintegration|anchor=top|display text='''Genesys Reporting integration'''}}: configuring GPR to work with the Genesys Reporting components | ||
| − | *{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them | + | <!--*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them--> |
*The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you: | *The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you: | ||
| − | *:{{ | + | *:{{Video|id=312195823|width=200|height=120}} |
*Conceptual topics go in-depth on certain aspects of GPR functionality: | *Conceptual topics go in-depth on certain aspects of GPR functionality: | ||
| − | **{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR | + | **{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR score agents?}} |
| − | **{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing | + | **{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing scenarios using GPR}} |
| − | |||
| − | |||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
| − | |||
|sectionHeading=Looking for Something Else? | |sectionHeading=Looking for Something Else? | ||
|anchor=Lookingforsomethingelse | |anchor=Lookingforsomethingelse | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |||
| − | |||
|structuredtext=Consult the following Help and the Release Notes for other GPR topics: | |structuredtext=Consult the following Help and the Release Notes for other GPR topics: | ||
*{{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} shows how to use the GPR application and gives in-depth explanations of the following GPR functionality: | *{{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} shows how to use the GPR application and gives in-depth explanations of the following GPR functionality: | ||
| − | ** | + | **Managing accounts, users, roles, and passwords. |
| − | + | **Viewing your uploaded data | |
| − | ** | + | **Creating training, testing and evaluating predictors and models |
| − | **Creating | + | **Users with STAFF-level permissions can access {{Link-AnywhereElse|product=PE-GPR|version=Staff|manual=Help|display text=Predictive Routing Staff Help}} that documents the additional functionality available to them. |
| − | ** | ||
<!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | <!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics: | ||
**Base URLs and authentication | **Base URLs and authentication | ||
| Line 80: | Line 72: | ||
*:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | *:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.) | ||
--> | --> | ||
| − | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Multicloud CX] - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring. |
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note] | ||
*[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note] | ||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}} | }} | ||
| − | |||
| − | |||
|inherit=no | |inherit=no | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Standalone=No | |Standalone=No | ||
}} | }} | ||
Latest revision as of 12:45, March 31, 2022
The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.
This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
Related documentation:
What's In This Guide
- Quick Start: to get new users up and running
- Planning: system requirements, architecture and security, sizing, setting up data for import
- Configuring and installing on-premises components:
- Data Loader logging
- Genesys Routing integration: deploying and optimizing the GPR subroutines
- Genesys Reporting integration: configuring GPR to work with the Genesys Reporting components
- The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
- Conceptual topics go in-depth on certain aspects of GPR functionality:
Looking for Something Else?
Consult the following Help and the Release Notes for other GPR topics:
- Predictive Routing Help shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
- Managing accounts, users, roles, and passwords.
- Viewing your uploaded data
- Creating training, testing and evaluating predictors and models
- Users with STAFF-level permissions can access Predictive Routing Staff Help that documents the additional functionality available to them.
- Predictive Routing Release Note for Genesys Multicloud CX - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
- Data Loader Release Note
- URS Strategy Subroutines Release Note
Comments or questions about this documentation? Contact us for support!