Template: PEMonitoringSummary
From Genesys Documentation
| Service | Included service | CRD or annotations? | Port | Endpoint/Selector | Metrics update interval |
|---|---|---|---|---|---|
| Both — ServiceMonitor and annotations | 4004 | nexus.nexus.svc.cluster.local/metrics | 15 seconds | ||
| CX Contact | CX Contact API Aggregator | ServiceMonitor | 9102 | /metrics | 15 seconds |
| CX Contact | CX Contact Campaign Manager | ServiceMonitor | 3106 | /metrics | 15 seconds |
| CX Contact | CX Contact Compliance Manager | ServiceMonitor | 3107 | /metrics | 15 seconds |
| CX Contact | CX Contact Dial Manager | ServiceMonitor | 3109 | /metrics | 15 seconds |
| CX Contact | CX Contact Job Scheduler | ServiceMonitor | 3108 | /metrics | 15 seconds |
| CX Contact | CX Contact List Builder | ServiceMonitor | 3104 | /metrics | 15 seconds |
| CX Contact | CX Contact List Manager | ServiceMonitor | 3105 | /metrics | 15 seconds |
| Designer | Designer Application Server | ServiceMonitor | 8081 | See selector details on the DAS metrics and alerts page | 10 seconds |
| Designer | Designer | ServiceMonitor | 8888 | See selector details on the DES metrics and alerts page | 10 seconds |
| Email Service | Email Service | Both or either, depends on harvester | Default is 4024 (overridden by values) | /iwd-email/v3/metrics | 15 sec recommended, depends on harvester |
| Genesys Authentication | Authentication Service | Annotations | 8081 | /prometheus | Real-time |
| Genesys Authentication | Environment Service | Annotations | 8081 | /prometheus | Real-time |
| Genesys Customer Experience Insights | Genesys CX Insights | ServiceMonitor | 8180 | See selector details on the GCXI metrics and alerts page | 15 minutes |
| Genesys Customer Experience Insights | Reporting and Analytics Aggregates | PodMonitor and PrometheusRule | metrics: 9100, health: 9101 |
See selector details on the RAA metrics and alerts page | metrics: several seconds, health: up to 3 minutes |
| Genesys Info Mart | GIM Config Adapter | PodMonitor | 9249 | See selector details on the GCA metrics and alerts page | 30 seconds |
| Genesys Info Mart | GIM | PodMonitor | 8249 | See selector details on the GIM metrics and alerts page | 30 seconds |
| Genesys Info Mart | GIM Stream Processor | PodMonitor | 9249 | See selector details on the GSP metrics and alerts page | 30 seconds |
| Genesys Pulse | Tenant Data Collection Unit (DCU) | PodMonitor | 9091 | See selector details on the Tenant Data Collection Unit (DCU) metrics and alerts page | 30 seconds |
| Genesys Pulse | Tenant Load Distribution Server (LDS) | PodMonitor | 9091 | See selector details on the Tenant Load Distribution Server (LDS) metrics and alerts page | 30 seconds |
| Genesys Pulse | Pulse Web Service | ServiceMonitor | 8090 | See selector details on the Pulse metrics and alerts page | 30 seconds |
| Genesys Pulse | Tenant Permissions Service | ||||
| Genesys Voice Platform | Voice Platform Configuration Server | Service/Pod Monitoring Settings | Not applicable | See selector details on the Voice Platform Configuration Server metrics and alerts page | |
| Genesys Voice Platform | Voice Platform Media Control Platform | Service/Pod Monitoring Settings | 9116,
8080, 8200 |
See selector details on the Voice Platform Media Control Platform metrics and alerts page | |
| Genesys Voice Platform | Voice Platform Service Discovery | Automatic | 9090 | See selector details on the Voice Platform Service Discovery metrics and alerts page | |
| Genesys Voice Platform | Voice Platform Reporting Server | ServiceMonitor / PodMonitor | 9116 | See selector details on the Voice Platform Reporting Server metrics and alerts page | |
| Genesys Voice Platform | Voice Platform Resource Manager | ServiceMonitor / PodMonitor | 9116, 8200 | See selector details on the Voice Platform Resource Manager metrics and alerts page | |
| Interaction Server (IXN) | Interaction Server (IXN) | PodMonitor | 13131,
13133, 13139 |
option ixnServer.ports.health - default port 13131 - Endpoint: “/health/prometheus/all”
option ixnNode.ports.default - default port 13133 - Endpoint: “/metrics” option ixnVQNode.ports.health - default port 13139 - Endpoint: “/metrics” Note: The above options are references to ports that match endpoints. Use these options to perform the associated query. |
Default |
| Tenant Service | Tenant Service | PodMonitor | 15000 | /metrics (http://<pod address>:15000/metrics) | 30 seconds (Applicable for any metric(s) that Tenant Service exposes. The update interval is not a property of the metric; it is a property of the optional PodMonitor that you can create.) |
| Voice Microservices | Agent State Service | PodMonitor | 11000 | http://<pod-ipaddress>:11000/metrics | 30 seconds |
| Voice Microservices | Call State Service | Supports both CRD and annotations | 11900 | http://<pod-ipaddress>:11900/metrics | 30 seconds |
| Voice Microservices | Config Service | Supports both CRD and annotations | 9100 | http://<pod-ipaddress>:9100/metrics | 30 seconds |
| Voice Microservices | Dial Plan Service | Supports both CRD and annotations | 8800 | http://<pod-ipaddress>:8800/metrics | 30 seconds |
| Voice Microservices | FrontEnd Service | Supports both CRD and annotations | 9101 | http://<pod-ipaddress>:9101/metrics | 30 seconds |
| Voice Microservices | ORS | Supports both CRD and annotations | 11200 | http://<pod-ipaddress>:11200/metrics | 30 seconds |
| Voice Microservices | Voice Registrar Service | Supports both CRD and annotations | 11500 | http://<pod-ipaddress>:11500/metrics | 30 seconds |
| Voice Microservices | Voice RQ Service | Supports both CRD and annotations | 12000 | http://<pod-ipaddress>:12000/metrics | 30 seconds |
| Voice Microservices | Voice SIP Cluster Service | Supports both CRD and annotations | 11300 | http://<pod-ipaddress>:11300/metrics | 30 seconds |
| Voice Microservices | Voice SIP Proxy Service | Supports both CRD and annotations | 11400 | http://<pod-ipaddress>:11400/metrics | 30 seconds |
| Voice Microservices | Voicemail | Supports both CRD and annotations | 8081 | http://<pod-ipaddress>:8081/metrics | 30 seconds |
| WebRTC Media Service | WebRTC Gateway Service | PodMonitor | 10052 | /metrics | 30s |