Drilldown: SMART UseCase

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SMART UseCase > RequiresOr : CE18 or None & Video: None

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MintyDocsVersion:
Current (68)
MintyDocsProduct:
None (1) · Genesys Use Cases (67)
MintyDocsManual:
GenesysCloud (8) · GenesysEngage-onpremises (31) · PureConnect (29)
ID:
EE02 (2) · CE12 (2) · CE41 (2) · CE37 (2) · CE31 (2) · CE27 (2) · CE22 (2) · CE19 (2) · CE18 (2) · CE16 (2) · EE23 (2) · EE25 (2) · BO07 (2) · OP01 (2) · CE02 (2) · CE01 (2) · EE24 (2)
Other values:
Title:
None (37) · Connect a Voice Interaction to the Right Resource (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Blended AI Bots (2) · Genesys Business Communications (1) · Genesys Call Routing (1) · Genesys Contact Center Orchestration (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Notifications (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (1) · Genesys Personalized Routing (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (2) · Genesys Voice Services (1) · Genesys Work Automation (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Ressource Management (1)
Offering:
GenesysCloud (8) · GenesysEngage-onpremises (31) · PureConnect (29)
SellableItems:
None (36) · CIM (13) · Genesys Infomart - HA (optional) (8) · Genesys Infomart (8) · CIM (HA) (8) · Interaction Workspace (7) · Genesys Interactive Insights (7) · No sellable items (7) · SIP Interaction HA (optional) (5) · Please reference prerequisits (5) · SIP Business Continuity (Optional) (5) · CIM HA (Optional) (5) · SIP Interaction (4)
Other values:
RequiresAll:
None (49) · BO02 (2) · CE01 (4) · CE02 (2) · CE07 (1) · CE11 (1) · CE12 (1) · CE18 (1) · CE31 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3) · OP04 (1)
RequiresOr: (Click arrow to add another value)
Optional:
None (54) · BO02 (2) · BO03 (1) · BO06 (1) · CE01 (3) · CE02 (1) · CE03 (1) · CE07 (3) · CE08 (1) · CE09 (2) · CE11 (1) · CE16 (3) · CE18 (1) · CE19 (1) · CE20 (1) · CE22 (1) · CE28 (2) · CE29 (2) · CE31 (1) · CE37 (2) · OP04 (1)
Exceptions:
None (68)
Requires:
None (68)
Video: (Click arrow to add another value)
DocVersion:
None (3) · 1.0.0 (2) · 1.0.2 (1) · 1.1.2 (2) · 1.1.4 (1) · 2.1.4 (1) · V 1.0.0 (9) · v 1.0.1 (9) · v 1.0.2 (3) · v 1.0.3 (6) · v 1.0.4 (3) · V 1.0.8 (1) · V 1.1.1 (4) · v 1.1.2 (2) · v 1.1.3 (1) · v 1.1.4 (2) · v 1.1.5 (1) · v 1.2.1 (1) · v 1.2.3 (1) · v 1.2.4 (3) · v 1.2.5 (2) · v. 1.2.1 (1) · v1.0.0 (2) · ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.0.2 (1) · ver 1.0.5 (1) · ver 1.1.2 (2) · version 1.1.4 (1)

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