Drilldown: SMART Meta
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Genesys Agent Desktop Screen Recording (1) ·
Genesys Business Communications (1) ·
Genesys CRM Collaboration (1) ·
Genesys Dynamic Case Management (1) ·
Genesys Forecasting and Scheduling (1) ·
Genesys Interaction Analytics (1) ·
Genesys Interaction Recording (1) ·
Genesys KPI Insights (1) ·
Genesys Lead Engagement (3) ·
Genesys Personalized Task Distribution (1) ·
Genesys Post-Interaction Survey (1) ·
Genesys Predictive Routing for Customer Service (1) ·
Genesys Quality Management (1) ·
Genesys Skills Development and Assessment (1) ·
Genesys Speech Analytics (1) ·
Genesys Task Distribution-Workgroup (1) ·
Genesys UCC Third-Party Integration (1) ·
Genesys Voice and Screen Recording (1) ·
Genesys Voice Services (1) ·
Genesys Work and Lead Distribution (1) ·
Genesys Work Automation (1) ·
Genesys Work Distribution (1)
Achieve deeper operational insights with speech and text analytics improving agent and customer experiences while enforcing compliance and legal responsibilities. (1) ·
Automate skills assessment of employees, contractors and teams. Improve capability by training, coaching and certifications. (1) ·
Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. (1) ·
Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms. (1) ·
Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions (1) ·
Enrich, prioritize and distribute missed conversion opportunities (2) ·
Extend journey orchestration to back-office workflows (1) ·
Gain basic insight into voice interactions using speech analytics (1) ·
Improve employee performance with quality management (1) ·
Monitor and analyze interaction data to detect addressable service level anomalies (1) ·
Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule. (1) ·
Optimize tasks sent to workbins (1) ·
Optimizing work distribution across the enterprise to deliver all promises on time (2) ·
Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) ·
Prioritize and distribute missed sales conversion opportunities (1) ·
Push tasks to workers' personal queues based on multiple data sources (1) ·
Record Agent Desktop Screens (1) ·
Record all interactions to improve training, compliance and efficiency. (1) ·
Record voice and screen interactions (1) ·
Simplify contact center and business communications (1) ·
Telephony Connection Options (1) ·
Web-Based survey for multi-channel interactions (1)
Showing below up to 24 results in range #1 to #24.
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