Drilldown: SMART Meta
Use the filters below to narrow your results.
Genesys Dynamic Case Management (1) ·
Genesys KPI Insights (1) ·
Genesys Lead Engagement (3) ·
Genesys Personalized Task Distribution (1) ·
Genesys Predictive Routing for Customer Service (1) ·
Genesys Task Distribution-Workgroup (1) ·
Genesys Work and Lead Distribution (1) ·
Genesys Work Automation (1) ·
Genesys Work Distribution (1)
Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. (1) ·
Enrich, prioritize and distribute missed conversion opportunities (2) ·
Extend journey orchestration to back-office workflows (1) ·
Monitor and analyze interaction data to detect addressable service level anomalies (1) ·
Optimize tasks sent to workbins (1) ·
Optimizing work distribution across the enterprise to deliver all promises on time (2) ·
Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) ·
Prioritize and distribute missed sales conversion opportunities (1) ·
Push tasks to workers' personal queues based on multiple data sources (1)
Showing below up to 11 results in range #1 to #11.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)