Drilldown: SMART Meta
Use the filters below to narrow your results.
ID:
Title:
Genesys Agent Desktop Screen Recording (1) ·
Genesys Business Communications (1) ·
Genesys CRM Collaboration (1) ·
Genesys Forecasting and Scheduling (1) ·
Genesys Interaction Analytics (1) ·
Genesys Interaction Recording (1) ·
Genesys Post-Interaction Survey (1) ·
Genesys Quality Management (1) ·
Genesys Skills Development and Assessment (1) ·
Genesys Speech Analytics (1) ·
Genesys UCC Third-Party Integration (1) ·
Genesys Voice and Screen Recording (1) ·
Genesys Voice Services (1)
Subtitle:
Achieve deeper operational insights with speech and text analytics improving agent and customer experiences while enforcing compliance and legal responsibilities. (1) ·
Automate skills assessment of employees, contractors and teams. Improve capability by training, coaching and certifications. (1) ·
Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms. (1) ·
Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions (1) ·
Gain basic insight into voice interactions using speech analytics (1) ·
Improve employee performance with quality management (1) ·
Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule. (1) ·
Record Agent Desktop Screens (1) ·
Record all interactions to improve training, compliance and efficiency. (1) ·
Record voice and screen interactions (1) ·
Simplify contact center and business communications (1) ·
Telephony Connection Options (1) ·
Web-Based survey for multi-channel interactions (1)
SolutionCategory: (Click arrow to add another value)
Solution:
Showing below up to 13 results in range #1 to #13.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)