Drilldown: ArticleUnstructured

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ArticleUnstructured > Product : Genesys Predictive Routing or Intelligent Workload Distribution or Workforce Management

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Platform:
GenesysCloud (2) · GenesysEngage-cloud (58) · GenesysEngage-onpremises (2) · PureEngage (1)
DisplayName:
Cleanup Master Schedule Window (2) · Configuration (2) · Configure IWD (2) · Genesys Predictive Routing REST API (1) · How autogranting works (2) · How Does GPR Score Agents? (4) · Logging in and out (2) · Logging Off (1) · Master Schedule (2) · Multi-site trading (2) · NFW: General Parameters (1) · NFW: Select Activity (1) · Organization (2) · Performance (2) · Performance Alerts View (2) · Prepare for Office 365 integration (2) · Reports List (2) · Reviewing Messages (2) · Roles and privileges for Workload Manager users (2) · Routing Scenarios Using GPR (2) · Scenario Intra-Day: Edit Comments Dialog Box (1) · Scenario Intra-Day: Options Dialog Box (1) · Scenario Intra-Day: Review Messages (Save) Dialog Box (1) · Schedule Filter Dialog (1) · Staffing Budgeting Information (1) · Statuses Filter Dialog (1) · Test IWD provisioning (2) · View Summary (2) · View your uploaded data (2) · Viewing exception totals (2) · WFM Metrics (2) · WFM Primers (4) · What you can monitor (4) · Workforce Management 8.5 Agent Help (1)
TocName:
Cleanup Master Schedule Window (2) · Configuration (2) · Configure IWD (2) · Genesys Predictive Routing API (1) · How autogranting works (2) · How Does GPR Score Agents? (4) · Logging in and out (2) · Logging Off (1) · Master Schedule (2) · Multi-site trading (2) · NFW: General Parameters (1) · NFW: Select Activity (1) · Organization (2) · Performance (2) · Performance Alerts View (2) · Prepare for Office 365 integration (2) · Reports List (2) · Reviewing Messages (2) · Roles and privileges for Workload Manager users (2) · Routing Scenarios Using GPR (2) · Scenario Intra-Day: Edit Comments Dialog Box (1) · Scenario Intra-Day: Options Dialog Box (1) · Scenario Intra-Day: Review Messages (Save) Dialog Box (1) · Schedule Filter Dialog (1) · Staffing Budgeting Information (1) · Statuses Filter Dialog (1) · Test IWD provisioning (2) · View Summary (2) · View your uploaded data (2) · Viewing exception totals (2) · WFM Metrics (2) · WFM Primers (4) · What you can monitor (4) · Workforce Management 8.5 Agent Help (1)
Dimension:
None (55) · GPRAnalysis (4) · GPRDataUpload (2) · Journey (2)
Product: (Click arrow to add another value)
ProductShort:
Draft:PE-GPR (7) · Draft:PEC-IWD (5) · Draft:PEC-WFM (24) · PE-GPR (6) · PEC-IWD (5) · PEC-WFM (16)
ComingSoon:
None (59) · No (4)
Role:
None (48) · Administrator (4) · Supervisor (11)
Manual:
Administrator (16) · Agent (4) · Deployment (2) · Developers (1) · Help (10) · Super (5) · Supervisor (25)
Application:
None (48) · Workforce Administration (4) · Workforce Management (11)
UseCase:
None (63)
PEPageType:
None (63)

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