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Configure IWD (4) · Configuration namespace (3) · Media namespace (3) · Interaction namespace (3) · System namespace (3) · None (3) · Agent namespace (3) · Voice namespace (3) · Service Client API (3) · Email namespace (3)

Other values: ; About IWD About IWD Data Mart Activity Block Admin Agent object Application Workflow Applications Assign Variables Block Auth Namespace Authentication API Authentication Overview Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Chat Session API Check for Existing Callback V2 Click-to-Call-In Match Block Cloud Data Download Service API Cloud Data Download Service Overview Configure IWD Data Mart Consumer Messaging Overview Contact object Custom Service Block CX Contact Service Overview - WIP Dashboard management Data Blocks Data Tables Data Tables Block Data types Date and time functions Debug Block Designer Designer Analytics Developer Console Digital Resources Emergency Block Emergency Flags Engagement Overview - WIP Explore the sample Designer application External Services Blocks FAQs Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Get started Go To Block Grammars & Bots How IWD works HTTP REST Block Integrate third-party applications Intelligent Workload Distribution Overview Interaction object Introduction to Engage Cloud APIs Logging Logic and Control Blocks Mathematical functions Media Resources Menu Block Menu Option Block Messenger namespace Milestone Block Miscellaneous functions Monitor work items and emails Named constants Openmedia API Operator precedence Outbound namespace Partitions Permissions and Access Play Message Block Predictive Routing Block Prepare for Office 365 integration Provision IWD Provision IWD Data Mart Provisioning Overview - WIP Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Search API Search, display, manage, and update work items Secure Email API Secure Email Overview Segmentation Block Send Chat Transcript Block Send Email Block Set up IWD Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Statistics API Statistics Notifications API Statistics Overview String functions Summary Survey Blocks Task Routing Overview Test IWD provisioning Third-Party Messaging API Third-Party Messaging Overview Third-Party Messaging Webhook Transaction List Block Transfer Block Type conversion Use Workload Manager User Data Management API User Data Management Overview User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Voice Mail Block Workspace Overview - WIP

None (60) · Configuration namespace (3) · System namespace (3) · Service Client API (3) · Media namespace (3) · Interaction namespace (3) · Email namespace (3) · Voice namespace (3) · Agent namespace (3)

Other values: ; Activity Block Admin Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configure IWD Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Developer Console Digital Resources Emergency Block Emergency Flags Explore the sample Designer application External Services Blocks Frequently Asked Questions Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots HTTP REST Block Integrate third-party applications Intelligent Workload Distribution Logic and Control Blocks Media Resources Menu Block Menu Option Block Milestone Block Monitor work items and emails Partitions Permissions and Access Play Message Block Predictive Routing Block Prepare for Office 365 integration Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Set up IWD Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Test IWD provisioning Transaction List Block Transfer Block Use Workload Manager User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Voice Mail Block

None (198) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Administrator (122) · FldCod (12) · GTR (4) · IWDDMPEGuide (6) · IWDPEGuide (7) · SCAPI (22) · WebAPIs (29)

None (190) · Designer (12)

None (202)

None (189) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)