Drilldown: Article

None (10) · No (48) · Yes (60)

ATC (2) · Draft:ATC (1) · Draft:GPR (24) · Draft:HCA (6) · Draft:Mixed (10) · Draft:PE-GPR (2) · Draft:PEC-REP (19) · Mixed (9) · PE-GPR (1) · PEC-REP (44)

None (71) · GenesysCloud (3) · GenesysEngage-cloud (24) · GenesysEngage-onpremises (20)

None (87) · No (30) · Yes (1)

None (98) · Administrator (19) · Administrator, Supervisor (1)

None (3)

Other values: ; Agent Attributes Agent Details Activity Report Agent Workspace / Workspace Web Edition (SIP) use case Appendix: Supported Encodings Authentication (SSO) Availability Service Billing Data Attributes Billing Data folder Billing Data Metrics Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Business Attribute Attributes Business Attribute folder Business Attribute Metrics Callback Attributes Callback folder Callback Metrics Chat Attributes Chat Bot folder Chat Bots Chat folder Chat Metrics Co-browse Attributes Co-browse folder Co-browse Metrics customAttributes Dashboard and Alarms Database Maintenance Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Designer Attributes Designer folder Designer Metrics Detail Attributes Detail folder Detail Metrics Generalized Architecture Genesys Designer Genesys Voice Platform (GVP) GPR Glossary Terms (Internal Use-Not for Publication) Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU) Historical Reporting / Genesys CX Insights How Does GPR Score Agents? Install and Configure Predictive Routing Integrate with Genesys Routing iWD Attributes iWD folder IWD Metrics Logs Metrics Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitoring Service More resources Operations: Updating, Maintenance, Logging, Troubleshooting Outbound Contact Attributes Outbound Contact folder Outbound Contact Metrics Predictive Routing Attributes Predictive Routing folder Queue Attributes Queue folder Queue Metrics R—AI Core Services Monitoring and Logging R--Agent State Connector Monitoring and Logging R--Deploy Agent State Connector R--Deploy AI Core Services on a Single Host R--Deploy in High Availability Environments R--Deploying the Composer Subroutines R--Quick Start R--System Requirements and Interoperability Routing Scenarios Using GPR R—Introduction to Key Third-Party Software R—Start and Stop All GPR Components Service Objects Attributes Service Objects folder Service Objects Metrics Sizing Guide Strategy Subroutines Monitoring and Logging System Requirements, Pre-Requisites, and Planning Telemetry Integration Time Attributes Time folder TLS for Genesys Engage Servers Types of tracked data User Data Call Survey Attributes User Data Call Survey folder User Data Example Attributes User Data Example folder Voice Bots Web Real-Time Communication (WebRTC) Agents use case Workspace Web Edition with Genesys Digital Channels

None (64) · Deploy the URS Strategy Subroutines (2) · Types of tracked data (2) · TLS (2)

Other values: ; Agent Details Activity Report Appendix: Supported Encodings Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Chat Bots customAttributes Dashboard and Alarms Database Maintenance Deploy Data Loader Deploy Data Loader on EKS Designer Digital Channels General Architecture GPR Glossary Terms (Internal Use-Not for Publication) GVP Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU) How Does GPR Score Agents? Install and Configure Predictive Routing Integrate with Genesys Routing Logs Metrics Monitoring Service Operations: Updating, Maintenance, Logging, Troubleshooting Overview R—AI Core Services Monitoring and Logging R--Agent State Connector Monitoring and Logging R--Deploy Agent State Connector R--Deploy AI Core Services on a Single Host R--Deploy in High Availability Environments R--Deploying the Composer Subroutines R--Quick Start R--System Requirements and Interoperability Reporting Routing Scenarios Using GPR R—Introduction to Key Third-Party Software R—Start and Stop All GPR Components Sizing Guide Strategy Subroutines Monitoring and Logging Suite Level Requirements System Requirements, Pre-Requisites, and Planning Telemetry Integration Use Cases Voice Bots WebRTC agents Workspace Web Edition

None (118)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (117) · Reporting, Reporting GCXI (1)

None (118)

None (118)