Drilldown: Article

None (11) · No (97) · Yes (4)

Draft:PE-GPR (38) · Draft:PEC-IVR (19) · PE-GPR (47) · PEC-IVR (8)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (21) · No (91)

None (84) · Administrator (16) · Administrator, Agent (2) · Administrator, Reviewer (2) · Staff (8)

What you can monitor (4) · The Settings menu (4) · View model accuracy (4) · View KPI outcome (4) · Create and update users and roles (4) · Feature Analysis report (3) · Provision IVR Profiles yourself (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · Manage DID Groups with IVR Administration (3) · How to configure score expressions (3) · Upload interaction and other data (3) · GVP PaaS (3) · Creating and managing DID Groups (3) · Create and update predictors (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Provisioning IVR profiles yourself (3)

Other values: ; A/B model performance testing Audio Resource Files Audio Resources Configure an account Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Enterprise IVR How Does GPR Score Agents? How IVR works How Predictive Routing works IVR Administration Join data Parameter Group Templates Parameter Groups Parameters Personalities Reset a password Reset your password Routing Scenarios Using GPR Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data

What you can monitor (4) · The Settings menu (4) · View model accuracy (4) · View KPI outcome (4) · Create and update users and roles (4) · Feature Analysis report (3) · Provision IVR Profiles yourself (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · Manage DID Groups with IVR Administration (3) · How to configure score expressions (3) · Upload interaction and other data (3) · GVP PaaS (3) · Creating and managing DID Groups (3) · Create and update predictors (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Provisioning IVR profiles yourself (3)

Other values: ; A/B model performance testing Audio Resource Files Audio Resources Configure an account Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Enterprise IVR How Does GPR Score Agents? How IVR works How Predictive Routing works IVR Administration Join data Parameter Group Templates Parameter Groups Parameters Personalities Reset a password Reset your password Routing Scenarios Using GPR Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data

None (106) · GPRAnalysis (4) · GPRDataUpload (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (4) · Administrator (25) · Deployment (1) · Help (82)

None (94) · GPR Core Platform (2) · IVR Administration (16)

None (110) · CE09,CE10 (2)

None (112)