Drilldown: Article

None (39) · No (123) · Yes (2)

Draft:AS (1) · Draft:ContentAdmin (2) · Draft:GAA (4) · Draft:PE-GPR (34) · Draft:PEC-Admin (7) · Draft:PEC-CDDS (4) · Draft:PEC-GSM (5) · Draft:PEC-REC (19) · Draft:PEC-REP (34) · Draft:PEC-SF (1) · GASN (4) · PE-GPR (43) · PEC-Admin (2) · PEC-CDDS (4)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (44) · No (120)

None (114) · Administrator (38) · Administrator, Agent, Supervisor (1) · Administrator, Reviewer (2) · Developer (1) · Staff (8)

Monitor predictor feature coverage (4) · View model accuracy (4) · Create and update users and roles (4) · View KPI outcome (4) · The Settings menu (4) · View uploaded datasets (3) · Create and update predictors (3) · How to configure score expressions (3) · View the Customer Profile schema (3) · Upload interaction and other data (3) · Agent Variance report (3) · Feature Analysis report (3) · View the Agent Profile schema (3)

Other values: ; A/B model performance testing Administration Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports All About Voice Barb's Call Flow Diagrams 3/20 Business Results reports Callback Details Report Callback reports Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Cloud Data Download Service Co-browse reports Collaboration Configure Agents Configure an account Configure your password policies Configure, train, and test models Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Contact History Export Reference Contact List Effectiveness Report Content browser Create a new dashboard Create a new search Create and test predictors and models Create and train predictors and models Dashboard Dashboards Designer reports Details reports Digital Email reports Explore Explore terms Export Genesys Multicloud CX reports Genesys Portal content accessibility Get Started with Genesys Agent Assist for Genesys Multicloud CX Get started with Genesys Multicloud CX How Does GPR Score Agents? How to configure and customize screen pops How to configure the Gplus Adapter How to install the Gplus Adapter Inbound Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Interaction lists Managing widgets Mary WEM in Engage cloud hybrid article My Messages widget Omnichannel Desktop Outbound Contact reports Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare your tenant Prerequisites Prerequisites and browser support Queue Summary Customer Segment report Queues reports Report widget Reset a password Reset your password Routing Routing Scenarios Using GPR Saved searches Scheduling the Data Uploader to run daily Screen Recordings Search Filter Search Results grid System communications with the Genesys Multicloud CX Platform Trending Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details What is an interaction Working with dashboards Working with saved trending filters

The Settings menu (4) · Monitor predictor feature coverage (4) · View model accuracy (4) · View KPI outcome (4) · Create and update users and roles (4) · Agent Variance report (3) · Upload interaction and other data (3) · How to configure score expressions (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Create and update predictors (3) · Feature Analysis report (3)

Other values: ; A/B model performance testing Adapter configuration Adapter installation Administration Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports Barb's Call Flow Diagrams 3/20 Business Results reports Callback Details Report Callback reports Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Cloud Data Download Service Co-browse reports Collaboration Configure Agents Configure an account Configure your password policies Configure, train, and test models Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Contact History Export Reference Contact List Effectiveness Report Content browser Create a new dashboard Create a new search Create and test predictors and models Create and train predictors and models Dashboard Dashboards Designer reports Details reports Digital Email reports Explore Explore terms Export Genesys Multicloud CX Genesys Multicloud CX reports Genesys Portal content accessibility Get started with Genesys Multicloud CX How Does GPR Score Agents? Inbound Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Interaction lists Managing widgets Mary WEM in Engage cloud hybrid article My Messages widget Omnichannel Desktop Outbound Contact reports Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare your tenant Prerequisites Prerequisites and browser support Queue Summary Customer Segment report Queues reports Report widget Reset a password Reset your password Routing Routing Scenarios Using GPR Saved searches Scheduling the Data Uploader to run daily Screen pop configuration Screen Recordings Search Filter Search Results grid System communications with the platform Trending Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details Voice What is an interaction Working with dashboards Working with saved trending filters

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

None (7) · Administrator (4) · Cloud Data Download Service (8) · Genesys Agent Assist (4) · Genesys Predictive Routing (76) · Genesys Recording, Quality Management, and Speech Analytics (19) · Genesys Skills Management (5) · Gplus Adapter for ServiceNow (4) · Internal Content Administration (2) · Reporting (34) · Success Factors for Genesys Multicloud CX (1)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (128) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Cloud Data Download Service (8) · Genesys Portal (2) · Recording (19) · WEM (1)

None (162) · CE01 (2)

None (164)