Drilldown: Article

No (97) · Yes (7)

Draft:PEC-Admin (5) · Draft:PEC-Dev (10) · Draft:PEC-REP (1) · Draft:SF (7) · Draft:WFM (3) · Draft:WID (46) · GASN (1) · PE-GPR (1) · WID (30)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No · None · Yes · Other

None (43) · Administrator (5) · Administrator, Developer (4) · Administrator, Supervisor (1) · Developer (51)

Localize widgets and services (5) · Engage (5) · App (4) · Supported browsers (4) · Customize appearance (4) · WindowManager (3) · Console (3) · Calendar (3) · Overlay (3) · CallbackService (3) · SideBar (3) · StatsService (3) · Toaster (3)

Other values: ; Activity History Agent Details Activity Report Agent namespace Callback CallUs ChannelSelector Click-to-Dial Co-browse Collaboration Common Configuration Configuration namespace Configure widgets and services Configuring SSO Cookies Deploying Widgets Developer Sandbox Developing with the Service Client API Digital Email namespace Engage Widget Genesys Widgets extensions Gplus Adapter for Salesforce Lightning (v9) How to handle a workitem How Widgets works Inbound Integrating Gplus Adapter Interaction namespace Media namespace Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Offers Omnichannel Desktop Routing Screen Pop Styling the Widgets System namespace Using Copy and Paste Format for Statistics Using the Developer Console Voice namespace WebChat WebChat Widget WebChatService WFM Configuration Objects WFM Policy Objects Widgets Bus API overview

Localize widgets and services (5) · Customize appearance (4) · Supported browsers (4) · Engage (4) · App (4) · Calendar (3) · CallbackService (3)

Other values: ; Activity History Agent Details Activity Report Agent namespace Callback CallUs ChannelSelector Click-to-Dial Co-browse___ Collaboration Common Configuration Configuration namespace Configure widgets and services Configuring SSO Console Console___ Cookies Deploying Widgets Developing with the Service Client API Digital Email namespace Engage Widget Engage___ Genesys Widgets extensions Gplus Adapter for Salesforce Lightning (v9) How to handle a workitem How Widgets works Inbound Integrating Gplus Adapter Interaction namespace Media namespace Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Offers___ Omnichannel Desktop Overlay Overlay___ Routing Screen Pop SideBar SideBar___ StatsService StatsService___ Styling the Widgets System namespace Toaster Toaster___ Using Copy and Paste Format for Statistics Voice namespace WebChat WebChat Widget WebChatService WFM Configuration Objects WFM Policy Objects Widgets Bus API overview WindowManager WindowManager___

None (104)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (7) · Admin (5) · Administrator (10) · Agent (1) · DevConsole (1) · Developer (10) · Developers (1) · GCAPI (4) · GCDeveloper (7) · Help (1) · RPRT (1) · SCAPI (8) · SDK (48)

None (99) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Reporting, Reporting GCXI (1)

None (104)

None (104)