Drilldown: Article

None (135) · No (25)

Draft:PEC-AD (1) · Draft:PEC-GSM (116) · Draft:PEC-REP (8) · Draft:PEC-WFM (12) · PEC-AD (1) · PEC-REP (7) · PEC-WFM (15)

None (9) · GenesysEngage-cloud (151)

No · None · Yes · Other

None (145) · Administrator, Supervisor (4) · Supervisor (11)

None (7) · Task Age Dashboard (2) · Resource Performance Dashboard (2) · Queue Dashboard (2) · Reviewing Messages (2) · Customer Segment Service Level Dashboard (2) · ETL Audit Dashboard (2) · Performance Alerts View (2) · Performance (2) · Contact Center Dashboard (2) · Cleanup Master Schedule Window (2) · Organization (2) · Configuration (2) · Reports List (2) · Master Schedule (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Forget Archived Users General Settings Genesys EWM Learning Item Integration Groups Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export IWD Metrics Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Logging Off Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data My DNA New Calculated Data Form NFW: General Parameters NFW: Select Activity Objective Actions Screen PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Review Messages (Save) Dialog Box Schedule Filter Dialog Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Staffing Budgeting Information Statuses Filter Dialog Strand Selector System Settings The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets

None (9) · Organization (2) · Resource Performance Dashboard (2) · Queue Dashboard (2) · Reviewing Messages (2) · Customer Segment Service Level Dashboard (2) · ETL Audit Dashboard (2) · Performance Alerts View (2) · Performance (2) · Contact Center Dashboard (2) · Cleanup Master Schedule Window (2) · Task Age Dashboard (2) · Configuration (2) · Reports List (2) · Master Schedule (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items General Settings Genesys EWM Learning Item Integration Groups Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Logging Off Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data My DNA New Calculated Data Form NFW: General Parameters NFW: Select Activity Objective Actions Screen PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Review Messages (Save) Dialog Box Schedule Filter Dialog Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Staffing Budgeting Information Statuses Filter Dialog Strand Selector System Settings The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets

None (160)

None (1) · Agent Desktop (2) · Genesys Skills Management (116) · Reporting (14) · Workforce Management (27)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (145) · Reporting, Reporting GCXI (4) · Workforce Management (11)

None (160)

None (160)