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Monitor work items and emails (2) · Use Workload Manager (2) · Roles and privileges for Workload Manager users (2) · How Routing works (2) · How IWD works (2) · How Intelligent Workload Distribution works (2) · Getting Started (2) · Explore the sample Designer application (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Configure IWD (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Test IWD provisioning (2) · Prepare for Office 365 integration (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · View, edit, and create Endpoints (2) · View Summary (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Categories and Rules (2)
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Monitor work items and emails (2) · Use Workload Manager (2) · Intelligent Workload Distribution (2) · Roles and privileges for Workload Manager users (2) · How routing works (2) · How IWD works (2) · Getting Started (2) · Explore the sample Designer application (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Configure IWD (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Test IWD provisioning (2) · Prepare for Office 365 integration (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Endpoints (2) · View Summary (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Categories and Rules (2)
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