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FAQs (2) · Report scheduling (2) · Use Workload Manager (2) · Test IWD provisioning (2) · Search, display, manage, and update work items (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · Lucene query syntax (2) · Set up IWD (2) · How IWD works (2) · Monitor work items and emails (2) · Genesys CX Insights User Management (2) · Roles and privileges for Workload Manager users (2) · Genesys CX Insights Support for GDPR (2) · Prepare for Office 365 integration (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · View, edit, and create Prioritization schemas (2) · Configure IWD (2)
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